Communication Skills, Computer Skills, Customer Experience, Customer Relations, Customer Support/Service, English Language, High School Diploma, Inventory Management, Lift/Move 100 Pounds, Lift/Move 50 Pounds, Manual Dexterity, Mathematics, Metrics, Operations Control, Organizational Skills, Payroll Software/Services, Procedure Implementation, Product Control, Product Management, Production Control, Production Schedule, Quality Control, Retail Management, Retail Sales, Sales, Team Lead/Manager
Store Processing Supervisor - The Salvation Army Thrift Store
Join our team in "Doing the Most Good" as a Store Processing Supervisor. In this key operational role, you'll oversee the production process and personnel with a focus on meeting established production and sales goals. You'll ensure quality control, maintain efficient workflows, and contribute to creating an excellent shopping experience for our customers.
Key Responsibilities
- Production & Team Leadership
- Direct and ensure completion of daily tasks for production team members, including workspace maintenance
- Train new team members on production expectations and processes
- Perform quality control inspections to ensure only the best products reach the sales floor
- Track and report production metrics at scheduled intervals
- Implement strategies to meet product acquisition, production, and sales goals
- Manage product rotation and inventory control processes
- Operations & Quality Control
- Maintain organized workspaces and prepare for next-day production
- Support store maintenance and safety protocols
- Place and coordinate supply orders for processing needs
- Implement product control procedures to prevent shrinkage
- Monitor and control property, utility, and supply usage
- Customer & Team Relations
- Seek ways to improve donor and shopper experiences
- Support management in fostering positive understanding of policies and procedures
- Communicate effectively with store management regarding operations
- Direct complaints and concerns appropriately to management
Qualifications
Required
- High School Diploma or currently pursuing
- Experience following and giving direction
- Strong English communication skills
- Basic computer proficiency including payroll systems
- Ability to pass pre-employment drug test and background check
- Basic math skills
Preferred
- Retail sales production and/or thrift store experience
Physical Requirements
- Regular standing, walking, and manual dexterity
- Ability to lift/move up to 50 pounds regularly
- Occasional lifting up to 100 pounds
- Capability to climb, balance, stoop, kneel, or crouch as needed
- Clear vision (close and distance) with ability to adjust focus
Schedule Requirements
- Flexibility to work weekends and evening hours
- Available for occasional travel to various locations for work or training
Working Environment
- Store environment with quiet to moderate noise level
- May experience temperature fluctuations based on weather
- Some exposure to dust
- Extended periods of standing possible
The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.
Pay Rate: $14.73 - $17.73/hour
Status: Full time, 40 hours per week
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Salvation Army Central Territory