Pay Range: $17.39 - 21.00 hourly\n \nWeekends Required\n \nJob Description: Your Piece of the Puzzle \nDo you like helping others? Nebraska Furniture Mart is looking for a Customer Service Specialist to assist our customers and resolve pre and post-delivery customer inquiries. If you have a knack for creative problem solving and providing timely customer satisfaction, this is the job for you!\n \nJob Duties: A Day in the Life\n \nAssist: Provide world-class customer service\n \nResolve situations for customers in a prompt, accurate, and friendly manner. \nCreate positive experiences and build relationships to enhance customer loyalty. \nFollow up with customer concerns, issues, needs in a timely manner. \nModel the HEAT method: Hear them out, Empathize, Apologize, and Take-Action.\n \nEvaluate: Listen to the needs of the customer to determine what service is necessary to meet or exceed expectations.\n \nResearch and review customer accounts. \nCheck status of merchandise and recommend service options based on their needs and expectations while maintaining NFM policies and parameters.\n \nProcess: Process returns, exchanges, refunds, cancelations, credit memos, adjustments, and service claims accurately and in a timely manner.\n \nBe Your Best & Represent NFM at the Highest Level: \nExpect to be a kind, helpful, and courteous Team Player \nResponsible for maintaining a clean and organized workstation \nComplete training and be eager to continue to learn new things\n \nYour work will directly impact our ability to help people create a lifestyle they love, for the people they love\u2014because that\u2019s what we love.\n \nQualifications: Can You Check These Boxes?\n \nHigh School Diploma or GED preferred \n1 year of customer service experience that has included answering customer questions and concerns on a regular, includes one-to-one interaction \nOM & KC ONLY: 6 months of cash handling experience preferred \nAbility to enter data quickly and accurately \nComputer skills and ability to navigate through MS Office applications (Outlook, Word, Excel, etc.) \nAbility to work nights, weekends and/or early morning hours based on business needs \nEnglish/Spanish bilingual speakers preferred \nKnowledge of Microsoft Office Applications \nPre-employment screening includes criminal background check