Customer Acquisition, Customer Relations, Customer Retention/Renewal, Customer Support/Service, Customer/Client Research, Data Entry, Detail Oriented, Develop and Maintain Customers, Needs Assessment, Onboarding, Organizational Skills, Relationship Management, Resolve Customer Issues, Revenue Growth, Sales, Sales Closing Skills, Sales Management, Sales Support, Work From Home
ZENO Management, Inc. is seeking a Full Time Customer Representative to lead our AT&T Fiber efforts in Milwaukee. You’ll bridge the gap between world-class technology and the Milwaukee community, using a proactive sales mindset to find clients ready for an upgrade. The Full Time Customer Representative oversees accounts, resolves service inquiries, and shows exactly why AT&T’s fiber network is the superior choice for a modern, connected home.
As a Full Time Customer Representative, you’ll enter our sales program that turns fiber‑optic theory into real‑world solutions for our clients. You'll master the benefits of AT&T Fiber, learn how to assess connectivity needs, and develop the confidence to close a sale with a smile. The Full Time Customer Representative handles client profiles, inputs sales data, and ensures each account is documented accurately.
Core Functions of the Full Time Customer Representative
- Build client relationships and introduce AT&T Fiber internet account solutions designed for modern connectivity.
- Support account growth efforts by helping clients explore Fiber internet plans that align with streaming, remote work, and everyday online usage.
- Reinforce sales initiatives through client-facing interactions focused on increasing awareness of AT&T Fiber service benefits and account options.
- Assist with account onboarding, service enrollment coordination, and client follow-up communication to maintain positive experiences.
- Maintain organized client account records and sales details to support ongoing relationship management and sales activity.
- Assist with driving account performance by contributing to client acquisition, retention, and overall sales development initiatives.
Preferred Skills for the Full Time Customer Representative
- Builds a quick rapport with clients through strong sales skills to introduce AT&T Fiber.
- Ensures account accuracy by managing client information with high attention to detail.
- Turns objections into sales growth opportunities through consultative skills.
- Uncovers needs via active listening to provide tailored account recommendations.
- Follows up proactively to ensure successful sales conversions for every lead.