Fulfillment Resolution Specialist

Start your new career as a Fulfillment Resolution Specialist with MAU at Textron in Graniteville, SC. As a Fulfillment Resolution Specialist, you will manage shipping claims, investigate order discrepancies, and coordinate resolutions to ensure timely and accurate delivery of products to customers and distributors.

What We Offer:

• Starting pay of $20.00 per hour
• MondayFriday schedule from 8 AM to 5 PM
• Health benefits, including telehealth medical services
• 401(k) program
• Temp-to-hire opportunity
• Referral program
• Opportunity for advancement
• On-the-job training

What Were Looking For:

• High school diploma required
• Associates or bachelors degree in a business-related field preferred
• 2+ years of related experience preferred
• Salesforce experience preferred
• Strong computer and organizational skills
• Ability to multitask, prioritize projects, and manage time efficiently
• Excellent written and verbal communication skills
• Strong attention to detail in a fast-paced environment

What Youll Do as a Fulfillment Resolution Specialist:

• Record, monitor, and communicate shipping variance and error report claims
• Investigate claims by inspecting warehouse inventory, documenting findings, and identifying root causes
• Process free-of-charge replacement orders in SAP and coordinate with call centers as needed
• Handle returns and credits related to damaged goods, shortages, invoicing errors, and incorrect shipments
• Expedite urgent customer requests and support timely order delivery
• Respond to time-sensitive inquiries from dealers, sales representatives, and retail customers
• Manage multiple case queues while maintaining accuracy and organization
• Support department operations through cross-training and assisting team members during peak periods
• Adapt to evolving business processes and complete additional tasks as needed