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Fulfillment Associate

Axelon Services Corporation

St. Cloud, MN

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JOB DETAILS
SKILLS
Analysis Skills, Communication Skills, Cost Control, Cross-Functional, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Data Entry, Establish Priorities, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Order/Customer Fulfillment, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Revenue Growth, Service Delivery, Time Management, Writing Skills
LOCATION
St. Cloud, MN
POSTED
5 days ago


Location: St Cloud, MN
Duration: 12 Months
Work Mode: 100% onsite



Responsibilities:

  • Develop strong relationships with internal/external customers, vendors, and jurisdictional agencies.
  • Perform searches, document retrieval, document preparation and execution, filings and/or recordings at all jurisdictional levels.
  • Assist internal/external customers and/or vendors with order fulfillment and problem resolution.
  • Understand, demonstrate, and explain company service offerings, procedures, processes, methodologies, and delivery options as well as jurisdictional requirements to customers, team members, and/or vendors.
  • Make well-informed and timely decisions to meet client expectations and requirements.
  • Make recommendations on how to improve customer satisfaction, customer retention, efficiency, revenue growth, cost savings, and financial results.
  • Challenge existing procedures and processes regarding the delivery of services, service offerings, and make recommendations to enhance and improve upon them with the objective of increasing team efficiencies and making overall improvements to customer and employee satisfaction.
  • Assist customers, team members, and/or vendors with training on all products, jurisdictional requirements, and company databases using a consultative approach.


Requirements:

  • Associate's degree from an accredited college/university and/or a minimum of one year of customer service experience in a fast-paced, multi-functional customer-focused environment.
  • Proficient with Microsoft Office Suite applications including Word, Excel, and Outlook along with excellent data entry skills.
  • Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal.
  • Ability to multitask and demonstrate ability to problem solve.
  • Excellent analytical, organizational, time management, and problem-solving skills with the ability to work in a fast-paced, high-energy environment.
  • Ability to lift a maximum of 50 pounds.
  • Ability to work overtime as needed.


Preferred Skills:

  • Experience with UCC, mortgage, secured transactions, lending, commercial title/abstracting, and/or commercial banking preferred.

About the Company

A

Axelon Services Corporation