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Fulfillment Associate

Teddy Baldassarre

Cleveland, OH

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JOB DETAILS
JOB TYPE
Full-time
SKILLS
Consumer Branding, Customer Experience, Customer Relationship Management (CRM) Systems, Data Entry, Detail Oriented, Documentation, Entertainment and Media, Establish Priorities, High School Diploma, Inventory Management, Lift/Move 30 Pounds, Microsoft Excel, Microsoft Office, Microsoft Outlook, Order Management, Order Picking/Packing, Order Processing, Organizational Skills, Product Documentation, Quality Control, Team Lead/Manager, Team Player, Time Management, eCommerce
LOCATION
Cleveland, OH
POSTED
30+ days ago

Fulfillment Associate

Location: North Olmsted, OH  | Full-time, On-site  |  FLSA: Hourly, Non-Exempt (Overtime eligible) | Schedule: Monday–Friday, 9 AM–5 PM (extended hours during peak holiday seasons)

About the Role
Teddy Baldassarre is one of the fastest-growing luxury watch brands and media companies in the industry. As we scale, our operations team plays a critical role in delivering the exceptional customer experience our brand is known for. We’re looking for a Fulfillment Associate who is reliable, tech-savvy, and ready to contribute from day one. This is a hands-on, team-oriented role based out of our North Olmsted office.

What You’ll Do

Your day centers on making sure every order leaves accurately and on time. Responsibilities include:
  • Prep and process daily orders, ensuring accuracy at every step
  • Pick, pack, and package orders to luxury brand standards
  • Receive inbound shipments and verify against packing and inventory documentation
  • Move product to hold locations and maintain organized storage areas
  • Create and manage order transfers with precision in Shopify
  • Process and document product warranties accurately
  • Conduct quality control checks on outgoing orders and incoming returns
  • Collaborate with your team lead to prioritize workflow and surface issues early

Requirements

Education

  • High school diploma or equivalent required
  • Secondary education (associate’s or bachelor’s degree) preferred

Technical Skills

  • Tech-savvy with the ability to learn new platforms quickly
  • Proficient in Microsoft Office 365 (Outlook, Excel, Teams)
  • Experience with inventory management or CRM systems required
  • Experience with Shopify or a similar e-commerce platform preferred

Core Competencies

  • Reliable — present, on time, and accountable every day
  • Detail-oriented with strong accuracy in data entry and order management
  • Coachable — receives feedback well and applies it consistently
  • Solution-oriented — when problems arise, you address them rather than avoid them
  • Flexible and adaptable in a fast-changing, evolving environment
  • Patient, professional, and easy to work with under pressure
  • Strong personal integrity and a team-first mindset
  • Ability to read and interpret packing lists, invoices, and inventory documents
Physical Requirements
  • Must be able to stand for extended periods of time and lift and move up to 30 pounds. Reasonable accomodations available.

Company Benefits

  • Paid Time Off (PTO)
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) Retirement Plan

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About the Company

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Teddy Baldassarre

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