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Fuel Site Engineer

Tata Consultancy Services Ltd

Pensacola, FL

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JOB DETAILS
SALARY
$45,000–$53,000 Per Year
SKILLS
Android, Asset Management, Audiovisual, Best Practices, Communication Skills, Computer Science, Customer Experience, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop Administration, Desktop PC, Detail Oriented, Disaster Recovery, Documentation, Driver's License, Hardware Repair, IT Service Management (ITSM), Identify Issues, Incident Management, Information Technology & Information Systems, Internet Security, Interpersonal Skills, Inventory Management, Knowledge Base, Laptop PC, Legal, Lift/Move 50 Pounds, Loan Funding, Mac Operating System, Maintain Compliance, Maintenance Services, Manufacturing Data Management, Microsoft Active Directory, Microsoft Windows Operating System, Mobile Devices, Network Administration/Management, Network Connectivity, Network Operations Center, On Site Support, Onboarding, Peripheral Hardware, Printers, Problem Solving Skills, Regulatory Compliance, Remote Team Management, Service Delivery, Service Level Agreement (SLA), ServiceNow, Standard Operating Procedures (SOP), Student Loans, Technical Support, Time Management, User Interface/Experience (UI/UX), Willing to Travel, iOS
LOCATION
Pensacola, FL
POSTED
30+ days ago

Must Have Technical/Functional Skill

Education & Experience

  • Associate degree in Information Technology, Computer Science, or related field; or equivalent work experience
  • 2+ years of experience in desktop support, field services, or similar technical support role
  • Experience supporting Windows and Mac operating systems
  • Familiarity with mobile device management (MDM) platforms (Intune, AirWatch, etc.)

Technical Skills

  • Strong knowledge of Windows 10/11, macOS, iOS, and Android platforms
  • Proficiency with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
  • Understanding of Active Directory, DNS, DHCP, and network troubleshooting
  • Experience with remote support tools and ITSM platforms (ServiceNow preferred)
  • Hardware troubleshooting and repair skills for desktops, laptops, and peripherals
  • Basic understanding of cybersecurity best practices and compliance requirements

Soft Skills

  • Excellent customer service and interpersonal communication skills
  • Strong problem-solving abilities with attention to detail
  • Ability to work independently and manage time effectively
  • Professional demeanor and ability to maintain confidentiality
  • Flexibility to adapt to changing priorities and work schedules

Roles & Responsibilities

Key Responsibilities

Technical Support & Troubleshooting

  • Provide on-site technical support for desktops, laptops, printers, peripherals, and mobile devices
  • Diagnose and resolve hardware, software, and network connectivity issues
  • Perform equipment installations, configurations, and upgrades
  • Execute break-fix activities including hardware replacements and repairs
  • Support conference room technology, audiovisual equipment, and collaboration tools

Service Delivery & Customer Experience

  • Respond to service requests and incidents in accordance with SLA requirements
  • Deliver white-glove service for executive and VIP users
  • Communicate technical information clearly to non-technical users
  • Provide on-site assistance during new hire onboarding and technology transitions
  • Ensure positive end-user experience through proactive communication and timely resolution

Asset & Inventory Management

  • Maintain accurate inventory of IT equipment and accessories
  • Perform asset t agging, tracking, and documentation in ServiceNow CMDB
  • Coordinate equipment staging, imaging, and deployment
  • Manage equipment refresh cycles and decommissioning activities
  • Ensure compliance with asset management policies and procedures

Incident & Request Management

  • Log, track, and resolve incidents and service requests in ServiceNow
  • Escalate complex issues to appropriate support teams (L2/L3) with detailed documentation
  • Follow standard operating procedures and knowledge base articles
  • Contribute to knowledge base by documenting solutions and troubleshooting steps
  • Participate in incident and problem management processes

Collaboration & Coordination

  • Coordinate with remote support teams, vendors, and other IT groups
  • Support technology rollouts, migrations, and special projects
  • Participate in site walks and proactive equipment health checks
  • Assist with disaster recovery and business continuity activities
  • Provide coverage across multiple facilities as needed

Physical Requirements & Work Environment

  • Ability to lift and carry equipment up to 50 lbs
  • Frequent standing, walking, bending, and reaching
  • Occasional work in server rooms, data centers, or outdoor environments
  • Valid driver's license and willingness to travel between facilities as needed
  • Availability for occasional after-hours or weekend support

Salary Range: $ 45,000-$ 53,000 a year

TCS Employee Benefits Summary:

Discretionary Annual Incentive.

Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

Family Support: Maternal & Parental Leaves.

Insurance Options: Auto & Home Insurance, Identity Theft Protection.

Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.

Time Off: Vacation, Time Off, Sick Leave & Holidays.

Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

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About the Company

T

Tata Consultancy Services Ltd