FT Center Store Manager (H)

Food Lion

Charlotte, NC

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JOB DETAILS

SKILLS

Average Costing, Budgeting, Business Solutions, Coaching, Communication Skills, Communication Systems, Computer-Based Training (CBT), Customer Experience, Customer Relations, Customer Satisfaction, Customer Support/Service, Federal Laws and Regulations, Financial Reporting, Financial Services, Food Safety, Grocery Stores, High School Diploma, Housekeeping/Cleaning, Information Technology & Information Systems, Interpersonal Skills, Inventory Costs, Leadership, Maintain Compliance, Meet Sales Quota, Mobile Devices, Multitasking, Organizational Skills, Pallet Jack, Performance Management, Performance Reviews, Physical Demands, Physical Inventory, Problem Solving Skills, Procedure Development, Product Packaging, Retail Management, Retail Sales, Safety/Work Safety, Sales Forecasting, Sanitation, Shipping/Receiving, State Laws and Regulations, Time Management, Training/Teaching

LOCATION

Charlotte, NC

POSTED

3 days ago

Count on Me - We know what to do, we make it easy, we do our part and we care!

Job Title: Center Store (Grocery) Manager
Job Code: 153
Department: Center Store (Grocery)
Reports To: Assistant Store Manager

Primary Purpose:
Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.
Duties and Responsibilities:
• Manage the Grocery Department, including hiring, training, and developing department associates
• Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports
• Daily management of labor (i.e., expected live) and the coaching of associates to achieve productivity expectation
• Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision, and Strategy
• Support the achievement of budgeted financial and operating results
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible, and friendly customer service all while creating a positive shopping experience for customers
• Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations
• Control store expenses through proper ordering, care for supplies and equipment
• Understand and use company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
• Ensure Grocery Department schedules are written to provide extraordinary customer service at all times
• Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Grocery Department
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines
• Observe and correct all unsafe conditions that could cause associate or customer accidents
• Record and report all associate and customer accidents in accordance with established Food Lion procedures
• Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses
• Assist with the physical inventory of product on hand bi-annually
• Ensure that all advertising and sales promotion materials and signage applicable to the Grocery Department are properly utilized
• Ensure compliance with local, state, and federal regulations
• Adhere to all company guidelines, policies, and standard practices
• Maintain security standards
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses
• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
• Perform all other duties as assigned
Qualifications:
• High school graduate or equivalent preferred
• Excellent interpersonal, organizational, communication and customer service skills
• Good understanding of store operations preferred
• Ability and willingness to learn multiple tasks and technical requirements of the job
• Ability to use technical information to solve problems
• Ability to lead and direct others
• Must meet minimum age requirements to perform specific job functions
• Must be able to meet the physical requirements of the position, with or without reasonable accommodations
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation
Physical Requirements:
• Ability to use computers and other communication systems required to perform job functions
• Ability to use handheld computers for orders, mark downs, scan outs, and inventory
• Stand 100% of the time, frequently walking short distances
• Ability to push or pull up to 2000 pounds using a pallet jack or float
• Perform repetitive hand and arm motions
• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
• Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
• Meet established volume activity standards for the position
• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
• Have sufficient visual ability to check invoices, dates, and other written documents

FT Center Store Manager (H)

Food Lion

Charlotte, NC

About the Company

Food Lion

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