Frozen Food Supervisor

Position Summary

The Frozen Supervisor is responsible for supporting the successful operation of the Frozen Department by ensuring product availability, merchandising excellence, inventory accuracy, and outstanding customer service. This position assists with supervising department associates, maintaining frozen food quality standards, managing shrink, and executing sales-driving initiatives. The Frozen Supervisor helps create a clean, safe, and organized department while contributing to overall store profitability and customer satisfaction.

Key Responsibilities Department Operations

• Assist in overseeing daily Frozen Department operations.
• Ensure frozen cases, displays, and promotional features are fully stocked, organized, and visually appealing.
• Monitor inventory levels and assist with ordering to maintain in-stock conditions.
• Ensure proper product rotation, code date checks, and freshness standards are followed.
• Verify pricing accuracy, shelf tags, and promotional signage.
• Support receiving, stocking, and storage of frozen merchandise.

Customer Service

• Provide prompt, friendly, and knowledgeable customer service.
• Assist customers with product inquiries, special requests, and product location needs.
• Resolve customer concerns professionally and efficiently.
• Promote a positive shopping experience that encourages repeat business.

Leadership & Team Development

• Assist with training, coaching, and developing Frozen Department associates.
• Delegate tasks and monitor productivity to ensure operational effectiveness.
• Foster a positive team environment focused on customer service and department success.
• Provide department leadership coverage in the absence of the Frozen Manager.

Inventory & Merchandising

• Assist with inventory management and product replenishment.
• Help reduce shrink through proper handling, rotation, and monitoring of product conditions.
• Execute merchandising plans, seasonal displays, and promotional programs.
• Monitor sales trends and support initiatives that improve department performance.

Food Safety & Compliance

• Ensure compliance with all food safety, sanitation, and company policies.
• Maintain proper freezer temperatures and storage conditions.
• Follow workplace safety procedures and promote a safe work environment.
• Maintain clean, organized, and inspection-ready department conditions.

Financial Performance

• Support department sales, gross profit, and labor objectives.
• Minimize losses related to damage, spoilage, and shrink.
• Assist with inventory counts and operational reporting as required.
• Help drive department profitability through effective merchandising and operational execution.

Qualifications

• High school diploma or equivalent preferred.
• Previous grocery, retail, frozen foods, or food industry experience preferred.
• Prior supervisory or leadership experience preferred.
• Strong customer service and communication skills.
• Knowledge of merchandising, inventory management, and product handling practices preferred.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.

Physical Requirements

• Ability to stand and walk for extended periods.
• Frequent bending, reaching, lifting, and carrying throughout the workday.
• Ability to lift and move up to 50 pounds regularly.
• Ability to work in freezer and refrigerated environments for extended periods.
• Ability to push, pull, and maneuver carts, pallets, and merchandise.
• Flexible availability, including mornings, evenings, weekends, and holidays.

Success Factors

• Strong leadership and team-building abilities.
• Commitment to outstanding customer service.
• Attention to detail and operational accuracy.
• Effective organizational and time-management skills.
• Ability to adapt to changing business needs.
• Dependable, self-motivated, and results-oriented.

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!

Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.

Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.

Bring your flavor

Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer

The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.

Albertsons is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).