Front Office Supervisor | Orthopaedic Durbin Park | Day | Full-Time

Overview

Under the direction of the Clinic Nurse Manager, Ambulatory Operations Manager, or Ambulatory Administrator, supervises and coordinates the day-to-day clinic activities and personnel issues for the front office staff located in the ambulatory setting. Participates with and acts as a liaison in conjunction with the Medical Director and the Ambulatory Operations Manager/Director with all other hospital departments and patients.

Qualifications

Required Education:

• Associate's Degree
• Experience may be substituted on the basis of 2 years experience for one year of college.

Preferred Education:

Bachelor's Degree.

Necessary Skills:

1. Above average written and verbal communication skills.

2. Ability to work well under pressure.

3. Demonstrates ability to be fair-minded and objective.

4. Demonstrates Client Service knowledge.

5. Thorough knowledge of clinical support functions including, but not limited to: registration, scheduling, insurance coordination of benefits, managed care and collections.

Required Experience:

• Minimum two (2) years of experience in a medical ambulatory setting (Physician's office, etc.)

Preferred Experience:

• One to two (1-2) years supervisory experience preferred.
• One year computer experience with HBOC or IDX.
• Experience with spreadsheet and word processing programs.

Supervision:

• Supervisory responsibility of 5-10 employees.