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Front Office Supervisor

HM Alpha Hotels

Durham, NC

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JOB DETAILS
SKILLS
Academic Background, Administrative Skills, Billing, Communication Skills, Customer Support/Service, Detail Oriented, Disability Insurance, Employee Assistance Plan, Genetics, High School Diploma, Hospitality and Tourism, Hotel Management, Housekeeping/Cleaning, Interpersonal Skills, Leadership, Life Insurance, Mentoring, Military, Multitasking, Office Management, Operations, Organizational Skills, PBX (Private Branch eXchange), People Management, Problem Solving Skills, Property Management, Regulations, Schedule Development, Staff Training, Team Lead/Manager, Team Player, Telephone Skills
LOCATION
Durham, NC
POSTED
1 day ago
Division
DoubleTree Raleigh

Description

Punctuality is a MUST!

The Front Office Supervisor plays a vital role in overseeing daily front desk operations, ensuring exceptional guest service, and supporting the Front OfficeManager. This position directly impacts guest satisfaction and operational efficiency by leading a team that manages check-ins, check-outs, reservations, and guest inquiries with professionalism and care.

HOW YOU'LL SHAPE THE EXPERIENCE & FUTURE
  • Supervise and mentor front desk staff to deliver outstanding customer service that reflects the hotel's brand standards.
  • Coordinate with housekeeping, concierge, and other departments to ensure smooth guest experiences.
  • Handle guest concerns and resolve issues promptly and effectively, turning challenges into positive experiences.
  • Assist in training new employees and fostering a collaborative, motivated team environment.
  • Assist in requesting, organising, delivering special amenities to guests.
  • Organize in-room decor for guests to celebrate special occasions.
  • Monitor daily front office operations, including managing shift schedules, cash handling, ensuring accuracy in billing and room assignments.
  • Assist in answering phones in PBX
  • Assist in rooms control desk.
  • Assist in room reservations.
  • Assist bell services and baggage storage.
  • Support management in implementing new processes and technology enhancements to improve front desk efficiency.
  • Other duties as assigned.
KEY STRENGTHS FOR SUCCESS
  • Strong leadership and team-building skills with a hands-on approach
  • Excellent communication and interpersonal abilities
  • Detail-oriented with strong organizational skills and multitasking capability
  • Ability to remain calm and professional in high-pressure situations
  • Proficient in front office systems (PMS) and basic office software
  • A genuine passion for hospitality and creating memorable guest experiences
PROFESSIONAL EXPERIENCE
  • Minimum 2 years of experience in front desk operations within the hospitality industry
  • Previous supervisory or leadership experience preferred
  • Familiarity with hotel property management systems and reservation platforms
  • Proven track record of delivering excellent customer service and managing guest relations
ACADEMIC BACKGROUND
  • High school diploma or equivalent required
  • Associate or Bachelor's degree in Hospitality Management or related field preferred but not required
Benefits
  • Medical, dental, and vision (HSA available)
  • Company-paid disability & life insurance
  • Employee Assistance Program
  • Supplemental benefits
  • 401(k) with match
  • Employee discounts
  • Paid vacation & sick time


Position Requirements

Successful completion of a background check is required prior to employment.

Category
Front Office / Front Desk

Location
DoubleTree Durham 208

Full-Time/Part-Time
Full-Time

Shift
-not applicable-

CA Pay Range

Number of Openings
1

Req Number
FRO-26-00108

EOE Statement
HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older) disability, genetic information, family or parental status, military service, or any other status protected by the laws or regulations in the locations where we operate. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

This position is currently accepting applications.

About the Company

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HM Alpha Hotels