Billing, Billing Records, Communication Skills, Computer Systems, Cross-Functional, Customer Relations, Customer Support/Service, Interpersonal Skills, Nursing
This is a full time position.
Monday-Thursday 8:00 am-6:30 pm
POSITION SUMMARY
The Front Specialist is a multi-functional, fast paced, customer-oriented position. The incumbent may be responsible for one or more of the following: Customer Care Specialist, Backup Support, Cashier, File Room and/or Telephone Operator. Each of these responsibilities serves integral role in AH operations. One of your primary responsibilities is customer service and a team spirit.
POSITION RESPONSIBILITIES
- Greet patients in a polite, prompt and helpful manner.
- To receive and take accurate telephone messages.
- Strong interpersonal communication skills to support team efforts to the organization.
- Direct customers to the appropriate resources when necessary.
- Assist patients with necessary paperwork as needed.
- Completes necessary paperwork such as encounter forms; uses computer system to generate information necessary for billing
- Informs appropriate nursing staff of the patients arrival.
- Enters all information and verifies information for billing and records purposes.
- Translation
- Confirming appointments