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Front Office Representative - Royal Palm Beach

Healthcare Outcomes Performance Company

Royal Palm Beach, Florida

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JOB DETAILS
SKILLS
Billing, Co-Payments, Communication Skills, Computer Systems, Customer Support/Service, DOS Operating System, Demographics, Detail Oriented, Disease Treatment, Documentation, English Language, Financial Management, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, Insurance, Insurance Regulations, Interpersonal Skills, Leadership, Magnetic Resonance Imaging (MRI), Medical Assistance, Medical Office, Medical Terminology, Microsoft Windows Operating System, Multilingual, Organizational Skills, Orthopedic Surgery, Patient Assessment, Patient Care Authorizations, Patient Confidentiality, Patient Education, Patient Registration, Physical Therapy, Primary Care, Radiography, Reconciliation, Reimbursement, Spanish Language, Staff Training, Standard Operating Procedures (SOP)
LOCATION
Royal Palm Beach, Florida
POSTED
2 days ago

Center for Bone & Joint Surgery of the Palm Beaches is a multi-location medical practice devoted to the diagnosis and treatment of injuries and diseases of the body's musculoskeletal system. Our locations feature a staff of highly trained orthopedic surgeons, each with a specific area of expertise.

Center for Bone & Joint Surgery of the Palm Beaches offers a team approach to your care and provides a variety of services right on campus designed for your convenience and ensuring an outstanding continuum of care. These include on-site X-ray, on-site MRI, on-site physical therapy, and aquatic therapy.

As Center for Bone & Joint Surgery of the Palm Beaches continues to grow, we are looking for a Front Office Representative. Please see below for the functions and requirements for this position.

KEY RESPONSIBILITES 

  • Greet and acknowledge patients promptly and professionally; update appointment status in CPS to notify Medical Assistants (MAs) and Providers of patient arrival
  • Assist patients with completing medical history and registration forms; ensure accuracy and update records as needed
  • Collect and verify complete demographic, insurance, and guarantor information; ensure all required forms, consents, and financial agreements are properly completed and signed
  • Confirm that required authorizations and referrals are obtained and attached to appointments for the date of service (DOS)
  • Collect co-payments, co-insurance, and outstanding balances at time of service
  • Educate patients regarding financial responsibilities; escalate complex billing and insurance questions to the Site Billing Specialist
  • Evaluate patient financial status and establish payment plans within authorized guidelines
  • Perform accurate insurance verification and interpret benefits; communicate any coverage issues to patients, family members, physicians, and/or leadership
  • Scan and upload all required patient documentation, including ID, insurance cards, referrals, and forms
  • Schedule follow-up appointments and coordinate referrals/authorizations with primary care providers (PCP) as needed via CPS
  • Maintain working knowledge of accepted insurance plans
  • Notify patients of provider delays and maintain clear communication in the lobby
  • Maintain accurate and secure cash drawer; perform daily reconciliation and batch closing
  • Ensure patient confidentiality in accordance with HIPAA guidelines
  • Maintain a clean, organized, and professional front office environment
  • Follow all Front Office Standard Operating Procedures (SOPs)
  • Demonstrate ongoing competency and knowledge of insurance processes and requirements
EDUCATION
  • High school diploma, GED, or equivalent experience preferred
EXPERIENCE
  • Minimum of one (1) year of patient registration experience in a medical office or healthcare setting required
  • Experience with insurance verification, medical terminology, and scheduling systems preferred
  • Previous experience collecting patient payments is a plus
KNOWLEDGE & SKILLS
  • Knowledge of insurance rules and regulations, including eligibility, benefits, and referral requirements
  • Understanding of medical terminology and HIPAA compliance
  • Proficiency with Windows-based computer systems
  • Strong customer service and communication skills
  • Ability to build effective working relationships with patients, providers, and team members
  • Bilingual (English/Spanish) strongly preferred
CORE COMPETENCIES
  • Excellent interpersonal and customer service skills
  • Ability to communicate effectively with patients, including those who may be upset or frustrated
  • Strong attention to detail and organizational skills
  • Compassion, empathy, and active listening in patient interactions
WORK ENVIRONMENT & EXPECTATIONS 
  • Ability to maintain strict patient confidentiality
  • Commitment to professionalism, accuracy, and efficiency in a fast-paced healthcare environment
  • Adherence to HOPCo & Center for Bone & Joint Surgery Code of conduct and culture
  • Normal office environment. 

PHYSICAL/MENTAL DEMANDS:

Requires sitting and standing associated with a normal office environment. Some bending and stretching required. Manual dexterity using a calculator and computer keyboard.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

At Center for Bone & Joint Surgery, we are dedicated to taking care of you so you can take care of business! Our robust benefits package includes the following:

  • Competitive Health & Welfare Benefits
  • Monthly $43 stipend to use toward ancillary benefits
  • HSA with qualifying HDHP plans with company match
  • 401k plan with company match
  • Employee Assistance Program that is available 24/7 to provide support
  • Paid Time Off
  • Paid Holidays
  • Mileage reimbursement
  • and more...

#CBJ

About the Company

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Healthcare Outcomes Performance Company