Front Office Representative II

COMPANY

At Catalyst Physician Group, primary care is redefined! As a physician-owned and physician-led organization, we are dedicated to transforming healthcare by putting patients at the center of everything we do. Our team of over 100 physicians and 500 employees operates across 21 locations in North Texas, providing personalized, accessible care that helps communities thrive.

JOB SUMMARY

The Front Office Representative II role at Catalyst Physician Group will be the first point of contact for patients and play a vital role in ensuring a positive and seamless patient experience. This is an intermidiate level role designed for individuals with experience in healthcare administration, demonstrating increased independence and proficiency in front office tasks. Join us and be part of a rapidly growing team that's truly making a difference!

ROLE AND RESPONSIBILITIES:

• Greet patients warmly and professionally and and consistently create a positive patient experience
• Phreesia registration
• Accurately check patients in and out using the electronic health record (EHR) system
• Collect and verify insurance information and patient demographics
• Collect co-pays and balances at the time of service
• Answer incoming calls and direct messages appropriately
• Schedule appointments and follow-up visits according to protocol
• Coordinate rescheduling, cancellations, and no show follow-ups
• Verify insurance eligibility and benefits in advance
• Maintain cleanliness and organization of the front office
• Provide general administrative support to the office team
• Adhere to patient privacy and HIPAA regulations
• Insurance verification, scheduling, and resolving registration issues
• End-of-day closing, time-of-service collections, leading reschedules
• Managing provider schedules, appointment times and blocks
• Reviewing and explaining patient balances
• Scrubbing the assigned providers patient schedule in advance
• Executing TOS collections workflow and utilizing approved patient scripting
• Generating patient balance reports and explaining corresponding workflow
• Executing Phreesia pre-registration for scheduled visits
• Auditing AIDET compliance and completing required training
• Mentoring and training new hires; completing competency check offs
• Coordinating basic work flow and managing provider schedules
• Independently resolving routine patient questions and routing escalations
• Adhering to compliance protocols (HIPPA, Insurance)
• Managing financial transactions and reviewing patient balances

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• Minimum 2 years of related experience in a healthcare setting
• Excellent communication and organizational skills
• Basic computer proficiency

PREFERRED EXPERIENCE:

• Athena EMR experience

COMPETITIVE BENEFIT PACKAGE:

• Compensation commensurate with experience
• Medical, Dental, Vision Insurance
• Short/Long term disability Insurance
• 401K with employer match
• Health Savings Account options
• Paid Holidays and PTO
• Referral Programs

At Catalyst, we believe in the power of relationships. Our patient-centric approach ensures that every individual receives comprehensive, connected care at all stages of life. From on-site lab services and telehealth to pediatrics and weight loss programs, we offer a wide range of services to meet diverse healthcare needs.

Join us in our mission to advance health through integrity, honesty, and exceptional patient care. Be a part of a dynamic team that is making a real difference in patient lives across all demographics and health spectrums. Together, we are Catalyst Physician Group - where your career can flourish as you help communities thrive.