Front Office Production Support / Application Support Engineer

Job Title: Front Office Production Support / Application Support Engineer

Location: New York, NY

Duration: Contract - 12 months

Pay Range: $0/hr $0/hr (W2)

Job ID: 399622

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking an Front Office Production Support / Application Support Engineer to join our dynamic team. The ideal candidate will have strong experience in front-office FICC Credit application support, UNIX/Shell scripting, Python, and SQL, and a proven ability to ensure timely incident restoration, maintain quality of service, and deliver effective support for trading and risk teams.

Responsibilities:

• Provide front-office application support for FICC Credit trading, including incident and problem management on the trading floor.
• Investigate, diagnose, and resolve production issues with clear communication to traders, sales, and management.
• Manage the user query mailbox and ensure timely, accurate responses across the team's scope.
• Develop support tooling and automation using Python and JavaScript to reduce manual tasks.
• Support and troubleshoot Autosys and Python-based batch feeds.
• Monitor and manage alerts for critical trading systems using ITRS Geneos and related observability tools.
• Execute incident communications, coordinate escalations, and ensure accurate stakeholder updates.
• Maintain documentation, runbooks, and knowledge base content.
• Follow up with development, infrastructure, and offshore teams to drive resolution of root causes.
• Assist with metrics and reporting for Python-based systems and Java applications.
• Coordinate and execute Business Continuity testing and required documentation.
• Independently organize and facilitate meetings to drive issue resolution.
• Identify and implement automation opportunities to streamline support operations.

Required Skills & Qualifications:

• Proficiency with UNIX/Linux and Shell scripting for production support.
• Strong Python development for tooling, automation, and data processing.
• Solid SQL skills with Oracle SQL/PLSQL experience.
• Experience with incident and problem management in front-office trading environments.
• Familiarity with Quartz platform and batch scheduling using Autosys.
• Clear communication and stakeholder management across trading, risk, and technology teams.

Preferred Skills:

• Knowledge of FI derivatives and bonds, mortgage loans, and FIX connectivity.
• Experience with ITRS Geneos, Splunk, Ansible, and Dynatrace.
• Background in regulatory reporting for FINRA TRACE and MiFID II.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits
• Opportunities for growth with global clients
• A supportive, inclusive culture that values innovation and people
• Exposure to cutting-edge technologies and projects

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.