Front Office Medical Receptionist

At Shasta Cascade Health Centers, we pride ourselves on being more than just a healthcare provider – we are a family deeply rooted in the communities we serve. Our team is dedicated to delivering compassionate, patient-centered care while fostering a supportive and inclusive workplace culture that encourages growth and collaboration. We believe in empowering our employees to make a meaningful difference in the lives of our patients, as we strive to create an environment where every team member feels valued. If you're looking to join a passionate, close-knit team committed to improving healthcare in a dynamic and fulfilling setting, Shasta Cascade is the place for you!

Summary/Objective: An employee working as Front Office Medical Receptionist with the McCloud Healthcare Clinic, Inc., welcomes patients and visitors in person and on the telephone; provides answers or refers patient inquiries; schedules patient appointments, optimizing patient satisfaction, provider time, and treatment room utilization; registers patients, obtaining information needed; manages front desk and performs routine clerical, data entry and data retrieval tasks.

Essential Functions:

• Greets patients and visitors, in person or by telephone, answering patient questions or directing their inquiries to the appropriate person/department.
• Assists patients with check-in and check-out. Registers patients, obtaining necessary patient information for registration and insurance filing.
• Maintains a positive atmosphere in the reception area. Comforts patients (and family) as needed by anticipating patient anxieties and answering patient/family questions. Helps patients in distress by responding to emergencies.
• Schedules appointments, in person or by telephone, while optimizing patient satisfaction, provider time, and treatment room utilization.
• Makes follow-up calls to patients to confirm appointments.
• Keeps patient appointments on schedule by notifying the back office staff of patient arrivals, delays or no-shows.
• Files and retrieves patient records, ensuring availability of treatment information.
• Maintains patient accounts by obtaining, recording and updating personal and financial information.
• Collects and records patient charges.
• Runs daily Receipt of Payment report and corresponding “Day Sheet Payments by User” report for Bookkeeping department.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Distributes and collects Patient Satisfaction Surveys.
• Scans varied documents.
• Checks faxes.
• Other duties as assigned.

All Clinic employees are expected to:

• Work as a team player to accomplish the goals of the Clinic.
• Maintain operations by following the Clinic’s policies and procedures, and report perceived need/s for changes.
• Provide the highest level of service to clients.
• Maintain confidentiality by following all applicable HIPAA regulations.
• Respect Clinic equipment used to perform job tasks.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Work Environment:

This job operates in a professional medical clinic environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Travel:

No travel is expected for regular job duties. Travel may occasionally be required for training purposes. If personal vehicle is used for specified job-related errands or travel to/from training events, mileage will be reimbursed as specified in the Employee Handbook.

Qualifications

Education, Experience, Certifications, Licenses and Registrations:

• Required education: High school diploma or equivalent.
• Preferred education: Associate degree in related field
• Two years’ experience working in a related position preferred.
• Basic Life Support (BLS) certification, or ability to become certified.

Skills and Competencies:

Verbal and written communication proficiency, ethical conduct, flexibility, initiative, ability to multi-task, time management, highly organized, detail orientated. Customer services skills, sensitivity to client needs, remains calm in emergency situations, upholds strict confidentially requirements. Familiarity with computer processes, including word processing and spreadsheet programs.

Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing job duties, the employee is regularly required to talk and hear. The employee is frequently required to stand, walk, reach with hands and arms, and use hands and fingers.

• Ability to communicate effectively in person, by phone and by email.
• Ability to visually interpret printed materials, memos, and other needed paperwork.
• Ability to lift or move objects weighing up to 25 pounds.
• Ability to sit for long periods of time.

NOTE: Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Shasta Cascade Health Centers is committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of unlawful harassment, discrimination, or retaliation based on the following protected classes: age (40 and older), race (including traits associated with race, which include, but are not limited to, hair texture and protective hairstyles such as braids, locs, and twists), color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, reproductive health decision-making, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity and gender expression), sexual orientation, veteran and/or military status, protected medical leaves (requesting or approved for leave under the Family and Medical Leave Act or the California Family Rights Act), status as a victim of violence or family member’s status as a victim of violence, political affiliation, off-duty and off-premises use of cannabis, or any other status protected by federal, state, or local laws.