Administrative Skills, Calendar Management, Communication Skills, Customer Support/Service, Electronic Medical Records, Email Management/Administration, Fax Machines, HIPAA (Health Insurance Portability and Accountability Act), Internet Portal, Mail Processing, Medical Office Administration, Messaging Technology, Multitasking, Organizational Skills, System Integration (SI), Telephone Skills, Voice Mail, Website Management
Warm, outgoing, authentic, passionate and inspiring? Come join our team!
OVERVIEW
- Answering phones in a professional manner, and routing calls as necessary
- Provide excellent customer service
- Schedule/Reschedule appointments for patients according to established guidelines
- Create New Patients in computer and forward necessary paperwork to facilitate appointment when patient arrives
- Retrieve voicemail messages and route to appropriate staff
- Manage website email and portal requests
- Manage electronic patient correspondence with integrated messaging system
- Retrieve / manage electronic faxes through EMR system and route to appropriate staff
- Review signed HIPAA form for compliance
- Obtain / verify insurance eligibility prior to scheduling
- Shred confidential documents
- Assist office with administrative tasks as requested as time allows
SKILLS REQUIRED
- Good communication, organizational and multi-tasking skills
- Ability to adapt to changes in the workplace, duties and office policies
- General computer knowledge with high level skills to adapt to office software
EDUCATION
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West Des Moines OBGYN Associates, PC