Front Office Manager

Opportunity

Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager - General Manager - Area General Manager

Your Focus

Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.

Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.

Develop implement and monitor daily weekly monthly and annual department-wide budgets and forecasts.

Review submit for approval and order capital budget items as required.

Supervise all guest services department managers.

Review correspondence from guests and incident logs and direct staff according to information obtained.

Oversee all vendor and personnel contracts throughout the hotel.

Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.

Create specific measurable achievable realistic and timely action plans to remedy guest service deficiencies.

Practice safe work habits wear protective safety equipment and follow MSDS and OSHA standards.

Perform other duties as requested by management.

Your Background and Skills

Associates or Bachelors degree preferred.

2 to 5 years hospitality related experience.

Work Environment and Context

Work schedule varies and may include working on holidays and weekends.

Requires standing for extended periods walking pushing lifting up to 25 pounds bending and reaching stooping kneeling or crouching.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It