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FRONT OFFICE MANAGER, NF-04
Department of the Army
United States Army Installation Management Command
SHADES OF GREEN RESORT
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Summary
Shades of Green Resort - Serving Those Who Serve
Shades of Green Resort is dedicated to enhancing readiness and morale of the combined Armed Forces by providing affordable, first-class accommodations in a premier setting combined with friendly and enthusiastic service in an environment revolving around respect, dignity and teamwork for those who have served or continue to serve our great nation.
Located at Lake Buena Vista on Walt Disney World property
Learn more about this agency
Summary
Shades of Green Resort - Serving Those Who Serve
Shades of Green Resort is dedicated to enhancing readiness and morale of the combined Armed Forces by providing affordable, first-class accommodations in a premier setting combined with friendly and enthusiastic service in an environment revolving around respect, dignity and teamwork for those who have served or continue to serve our great nation.
Located at Lake Buena Vista on Walt Disney World property
Learn more about this agency
Overview
Help
Accepting applications
Posted today · Apply in 2 days
Due by 11:59 p.m. ET on June 24, 2026
Location
1 vacancy in the following location:
Lake Buena Vista, FL
No matching locations found.
Work site options
Telework eligible No Remote job No Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Salary $70,000 - $80,000 per year Pay scale & grade
NF 4
Promotion potential None
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position.
Appointment type Permanent
Occupations and job series
Supervisory status Yes Federal service type This job is in the Competitive Service Represented by a union No
Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number NENAFSG2612990725 Control number 873701900
This job is open to
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The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Duties
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Manages the front desk operations of a lodging property having an inventory in excess of 600 rooms. Plans, organizes, and directs, all within budget, the operation of the activity to include reservations and check in, cashiering, group management, check out, night audit functions, and oversight over reservations and where applicable, continental breakfast operations. Maintains front desk contingency operations. Directs, develops, and administers plans, programs, and procedures, and implements regulations. Ensures compliance with policies and procedures. Evaluates performance for efficiency of operations. Markets the activity and performs representational duties as required. Provides guidance and assistance in resolving problems/conflicts arising from guest complaints. Reviews and analyzes report data for performance, occupancy, and obtainment of objectives. Forecast projections and trends. Plans and establishes general workflow, methods and schedules. Exercises budget and fiscal responsibilities. Supervises assigned staff.
Requirements
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Conditions of employment
Qualifications
QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. All qualification requirements must include experience performing duties equivalent in scope and complexity to the next lower grade level.
Three years of work experience as Front Desk Supervisor or Reservations Manager. Ability to use a computer for word processing or data entry.
Desired are candidates who also possess a two-year associates degree; or AHLA (American Hotel and Lodging Association), CHA(Certified Hotel Administrative); (or other education institution equivalent) Lodging certificate.
Education
Additional information
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.
Benefits
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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
How you will be evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or you may be considered ineligible.
Your application will remain active for 60 days or upon declination of the position identified in this vacancy (whichever occurs first). Applicants will be referred as vacancies occur. Hiring preferences and priority considerations will be applied in accordance with Federal Law and applicable regulations.
Benefits
Help
A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
Review our benefits
Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
Required documents
Required Documents
Help
The following documents must be submitted with your application:
Optional: Our job application (DA Form 3433) will be accepted in place of a resume.
Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.
The below items are accepted and may be needed to support a qualification and/or claimed priority/preference
Including any of the following on your resume may result in an ineligible rating:
Classified or government sensitive information
Social Security Number (SSN)
Photos of yourself
Personal information, such as specifically mentioning your age, gender, race/national origin, etc
Encrypted and digitally signed documents
Illegible documents or files that cannot be opened
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help
You may submit your application packet using one of the two methods identified below:
Agency contact information
Shades of Green Resort
Phone (407) 824-3190 Email soghr@shadesofgreen.org Address SG-NAF-SHOFGR SHADES OF GREEN HOTEL
DO NOT MAIL
Lake Buena Vista, FL 32830
US
Next steps
Applicants will be reviewed to determine the quality and extent of your total accomplishments and experience. Qualified candidates referred for consideration may undergo an interview and reference checks. We appreciate your interest in this position!
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
Required Documents
Help
The following documents must be submitted with your application:
Optional: Our job application (DA Form 3433) will be accepted in place of a resume.
Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.
The below items are accepted and may be needed to support a qualification and/or claimed priority/preference
Including any of the following on your resume may result in an ineligible rating:
Classified or government sensitive information
Social Security Number (SSN)
Photos of yourself
Personal information, such as specifically mentioning your age, gender, race/national origin, etc
Encrypted and digitally signed documents
Illegible documents or files that cannot be opened
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
How to Apply
Help
You may submit your application packet using one of the two methods identified below:
Expand Hide how to apply
Agency contact information
Shades of Green Resort
Phone (407) 824-3190 Email soghr@shadesofgreen.org Address SG-NAF-SHOFGR SHADES OF GREEN HOTEL
DO NOT MAIL
Lake Buena Vista, FL 32830
US
Next steps
Applicants will be reviewed to determine the quality and extent of your total accomplishments and experience. Qualified candidates referred for consideration may undergo an interview and reference checks. We appreciate your interest in this position!
Expand Hide next steps
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries Equal Employment Opportunity (EEO) Policy
Financial suitability New employee probationary period
Privacy Act Reasonable accommodation policy
Selective Service Signature and false statements
Social security number request
United States Army Installation Management Command
Agency contact information
Shades of Green Resort
Phone (407) 824-3190 Email soghr@shadesofgreen.org Address SG-NAF-SHOFGR SHADES OF GREEN HOTEL
DO NOT MAIL
Lake Buena Vista, FL 32830
US
Visit our careers page
Learn more about what its like to work at United States Army Installation Management Command, what the agency does, and about the types of careers this agency offers.
Summary
Shades of Green Resort - Serving Those Who Serve
Shades of Green Resort is dedicated to enhancing readiness and morale of the combined Armed Forces by providing affordable, first-class accommodations in a premier setting combined with friendly and enthusiastic service in an environment revolving around respect, dignity and teamwork for those who have served or continue to serve our great nation.
Located at Lake Buena Vista on Walt Disney World property
Learn more about this agency
Overview
Help
Accepting applications
Posted today · Apply in 2 days
Due by 11:59 p.m. ET on June 24, 2026
Location
1 vacancy in the following location:
Lake Buena Vista, FL
No matching locations found.
Work site options
Telework eligible No Remote job No Relocation expenses reimbursed Yes-You may qualify for reimbursement of relocation expenses in accordance with agency policy. Salary $70,000 - $80,000 per year Pay scale & grade
NF 4
Promotion potential None
Learn more about pay scale and grade
Pay scale and grade determines the salary of the job.
Work schedule Full-time Travel Required Occasional travel - You may be expected to travel for this position.
Appointment type Permanent
Occupations and job series
Supervisory status Yes Federal service type This job is in the Competitive Service Represented by a union No
Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive (NS)/Low Risk
Jobs require a background check and some require a security clearance. The type depends on the job.
Background check type
Financial disclosure required No
Some jobs require financial disclosure to identify conflicts of interests.
Announcement number NENAFSG2612990725 Control number 873701900
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USAJOBS is a Opens in a new windowUnited States Office of Personnel Management website.
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ORGANIZATION
The Army, as one of the three military departments (Army, Navy and Air Force) reporting to the Department of Defense, is composed of two distinct and equally important components: the active component and the reserve components. The reserve components are the United States Army Reserve and the Army National Guard.
Regardless of component, the Army conducts both operational and institutional missions. The operational Army consists of numbered armies, corps, divisions, brigades, and battalions that conduct full spectrum operations around the world. The institutional Army supports the operational Army. Institutional organizations provide the infrastructure necessary to raise, train, equip, deploy, and ensure the readiness of all Army forces. The training base provides military skills and professional education to every Soldier—as well as members of sister services and allied forces. It also allows the Army to expand rapidly in time of war. The industrial base provides world-class equipment and logistics for the Army. Army installations provide the power-projection platforms required to deploy land forces promptly to support combatant commanders. Once those forces are deployed, the institutional Army provides the logistics needed to support them.
Without the institutional Army, the operational Army cannot function. Without the operational Army, the institutional Army has no purpose.
OUR PURPOSE REMAINS CONSTANT
To deploy, fight and win our nation’s wars by providing ready, prompt and sustained land dominance by Army forces across the full spectrum of conflict as part of the joint force.
The Army mission is vital to the Nation because we are the service capable of defeating enemy ground forces and indefinitely seizing and controlling those things an adversary prizes most – its land, its resources and its population.