The Front Desk Manager oversees daily operations, ensures exceptional guest service, and maintains luxury standards in a boutique hotel setting.
They lead, train, and evaluate the front desk team, manage staffing and schedules, and handle guest concerns and service recovery professionally.
The role includes ensuring accurate check-in/check-out, billing, and coordinating with other departments for amenities and room inventory.
The manager monitors compliance, supports budget and revenue goals, and maintains a polished environment.
Strong leadership, communication, problem-solving, and organizational skills are essential, along with proficiency in property management systems.
Physical demands include extended standing, walking, and using standard office equipment.
This is an at-will position, with responsibilities subject to change based on business needs.