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Front Office Manager - HGI Brookline

Claremont

Brookline, Massachusetts

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JOB DETAILS
SKILLS
Budget Management, Communication Skills, Dental Insurance, Emergency Procedures, Employee Assistance Plan, Flexible Spending Accounts, Health Insurance, Hospitality and Tourism, Housekeeping/Cleaning, Interpersonal Skills, Leadership, Lift/Move 30 Pounds, Microsoft Windows Operating System, Office Management, Operational Support, Operations, Operations Planning, Organizational Skills, Problem Solving Skills, Resolve Customer Issues, Safety Compliance, Safety Process, Staff Motivation, Staff Training, Team Lead/Manager, Time Management, Tuition Reimbursement
LOCATION
Brookline, Massachusetts
POSTED
16 days ago
FULL TIME FRONT OFFICE MANAGER - HILTON GARDEN INN BROOKLINE
Location - 700 Brookline Ave
Salary - $58,000 - $62,000
Reports To - General Manager
 
Are you a natural leader with a passion for hospitality? Claremont Company is looking for a dynamic and experienced Front Office Manager to oversee our front desk operations. at Hilton Garden Inn in Brookline, MA. If you thrive in a fast-paced environment and love creating memorable guest experiences, we want you on our team!

JOB DESCRIPTION:
The Front Office Manager manages all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures. The Front Office Manager provides leadership and support to all members of the Front Office.

Key Responsibilities:
  • Lead and Inspire: Supervise and motivate Front Office staff, ensuring they follow the Seven Principles of Service.
  • Guest Relations: Act as the manager on duty, handling complaints, problem-solving, and special requests.
  • Daily Operations: Inform staff of daily activities, VIP arrivals, and special requests. Ensure accommodations meet guest expectations.
  • Scheduling: Take full responsibility for department scheduling and work front desk shifts as needed.
  • Collaboration: Work closely with Housekeeping to enhance guest services and communication.
  • Team Meetings: Hold monthly meetings to keep staff informed and promote a strong team culture.
  • Safety and Compliance: Enforce emergency and safety procedures, ensuring staff are fully trained.
  • Additional Duties: Perform other tasks as assigned to support hotel operations.
Requirements:

Experience: 1-3 years in a supervisory role in hospitality.
Education: High School diploma required; college degree preferred.
Skills: Proficient in Windows-based programs, strong organizational and time management skills, excellent communication and interpersonal abilities.
Flexibility: Must be able to work various shifts, including weekends and holidays.
Physical Stamina: Ability to bend, lift, and carry up to 30 lbs, and stand/walk for extended periods.
 
 Claremont Company provides a comprehensive benefits and rewards package, including:
BENEFITS:
  • Competitive Wages
  • Medical and Dental Insurance
  • Flex Spending Account
  • Long Term Disability
  • 401(k) retirement plan with Employer Match
  • Vacation and Holiday Pay
  • Sick Pay
  • Employee Assistance Program
  • Tuition Reimbursement
If you’re ready to lead a dynamic team and make a difference, apply now! Submit your resume and let’s embark on this exciting journey together.

Compensation for this role will depend on several factors, including, but not limited to, a candidate's qualifications, skills competencies, and expeince that may fall outside of the range listed. Claremont Companies is an equal opportunity employer. EOE M/F/D/V
 
INDPR1

About the Company

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Claremont