Front Office Coordinator & Strategic Partnership Manager

Work Schedule:

This is a full-time position. The role is onsite with standard working hours (Monday 8:30am-4:30am, Scottsdale and Tuesday to Friday 9:30am-5:30pm, Arcadia location). We believe in maintaining a healthy work-life balance while ensuring business needs are met.

Responsibilities:

Front Desk Coordinator:

• Customer Engagement: Create a welcoming and informative environment for customers by offering in-depth product knowledge, addressing their queries, and assisting them in making informed purchasing decisions. Knowledge of all physician’s credentials, and able to relay them to patients when determining purchasing decisions.
• Merchandising: Assist in maintaining visually appealing displays that highlight our products and attract customer attention. Ensure products are properly stocked and organized.
• Customer Relationship Management: Build strong relationships with repeat customers by offering personalized attention and follow-up support. Maintain a database of customer preferences for future reference.
• Promotions and Events: Support promotional activities, events, and product launches by actively engaging customers and promoting featured products.
• Team Collaboration: Collaborate with other team members and vendors to create a cohesive and customer-focused environment.
• Customer Feedback: Actively seek customer feedback and communicate insights to the Cosmetic Supervisor to improve product offerings and service quality.
• Hygiene and Sanitation: Ensure the cleanliness and hygiene of the medical spa, including sampling products and maintaining a tidy workspace.
• Scheduling: Establish and maintain contact with patients considering or awaiting cosmetic procedures. Maximize scheduling utilization by using a cancellation list, managing the lead list and CRM software, adding on procedures, etc.
• Front Desk Management including (but not limited to) the following:
• • Greets and check-in patients in a friendly and professional manner upon arrival.
  • Gather requisite patient information and place in chart and enter into computer.
  • Escort patients to exam rooms and maintain exam rooms between patients.
  • Check patients out and collect all fees as required. Rebook clients for their next appointment.
  • Answer incoming phone calls, retrieve messages from voicemail, schedule appointments, record complete messages and direct callers to the appropriate personnel.
  • Manage the Skin Membership loyalty program.
  • Assist in managing Providers’ schedules to utilize cross referral opportunities.
  • Consistently update Excel tracking spreadsheets.
  • Be a liaison between the patient and physician by scheduling recommended procedures, selling recommended product, and tracking closure rates.
  • Prepare End of Day Transaction Report, cash reconciliation, and close-out for manager approval.

Strategic Partnership Manager:

• Developing and managing relationships with hospitality and wellness businesses, corporate partners, luxury brands, and other referral sources.
• Identifying and implementing strategic partnership and co-marketing opportunities that drive business growth.
• Planning, coordinating, and executing networking events, educational seminars, VIP events, and community outreach programs.
• Representing the company at industry events, networking functions, and community organizations to strengthen brand visibility and business relationships.
• Collaborating with the marketing team to support brand campaigns, lead generation initiatives, and client acquisition efforts.
• Contributing to social media marketing by assisting with content development, event promotion, community engagement, and identifying opportunities to increase audience growth and engagement.
• Supporting email marketing campaigns, promotional initiatives, and other digital marketing efforts.
• Assisting with the creation of marketing materials, presentations, and partnership proposals.
• Tracking and reporting on partnership performance, event outcomes, and marketing metrics to measure effectiveness and identify opportunities for growth.
• Maintaining brand consistency and ensuring all marketing and partnership activities align with company standards and objectives.
• Performing other marketing and business development duties as assigned to support the growth of the organization.

Benefits:

• Competitive Compensation Package – Offering a salary that recognizes your skills and experience.
• Health & Dental Benefits – Comprehensive coverage to prioritize your well-being.
• 401(k) Matching – Plan for the future with our generous 401(k) matching program.
• Aesthetic Industry Perks – Enjoy free and discounted services and products.
• Great Culture & People-First Organization – Join a fun, drama-free environment that rewards collaboration and values those who help foster a positive workplace.