American Dental Association (ADA), Billing, Claims Processing, Communication Skills, Computer Systems, Dentistry, Detail Oriented, Documentation, HIPAA (Health Insurance Portability and Accountability Act), High School Diploma, Insurance Claims, Insurance Documentation, Interpersonal Skills, Medical Billing, Medical Records, Organizational Skills, Patient Admissions, Patient Confidentiality, Pediatrics, Plan Meetings, Schedule Development, Telephone Skills, Time Management
About the Front Office Coordinator Position
We're looking for the right person, not just the right resume.
At El Segundo Pediatric Dentistry, the front desk sets the tone for every patient experience. We're a fun, positive, kid-focused office, and we're looking for someone who brings great energy, warmth, and professionalism the moment families walk through the door.
If you're someone who connects easily with people, loves working with kids, and thrives in a team environment—we'd love to meet you.
Front Front Office Coordinator Responsibilities
- Greet patients and parents with a warm, friendly, and energetic attitude
- Manage scheduling and patient flow to keep the day running efficiently
- Answer phones and texts, handle patient questions, and coordinate appointments
- Verify insurance, submit claims, and assist with billing and payment collection
- Maintain accurate and organized patient records within our dental software
- Review charts and documentation for accuracy and completeness
- Assist with new patient intake and ensure all forms are completed properly
- Work closely with the clinical team to keep appointments running on time
- Help maintain a clean, organized, and welcoming front office environment
Front Desk Representative Requirements
- Previous experience in a Front office or similar role preferred
- High school diploma
- Strong understanding of dental terminology, ADA coding, insurance billing, and claims processing
- Experience verifying insurance benefits, submitting claims, and handling patient billing preferred
- Comfortable using dental software (Oryx experience is a plus) and general computer systems
- Highly organized with strong attention to detail in scheduling, documentation, and insurance workflows
- Ability to work efficiently in a fast-paced environment while maintaining a warm, upbeat attitude
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Understanding of HIPAA compliance and patient confidentiality
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A true people person—friendly, positive, and great with kids and parents
- Strong communication skills with the ability to confidently handle phones, texts, and in-person interactions
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El Segundo Pediatric Dentistry