Front Office Coordinator

Job Title: Front Office Coordinator

Location: Durham, NC

Industry: Healthcare / Mental Health Services

Pay: $19 – $20 per/hour

About Our Client:

Our client is a rapidly growing organization in the mental health sector, committed to improving access to care and supporting communities through compassionate service. This role offers a unique opportunity to join a mission-driven team and grow within a supportive environment.

Job Description:

We are seeking a detail-oriented and empathetic Front Office Coordinator to support a busy outpatient office. This position plays a key role in ensuring smooth daily operations and providing a welcoming experience for patients.

Key Responsibilities:

• Open and prepare the office each morning, including logging into systems such as phones, email, EMR, and internal messaging platforms.
• Assist patients with virtual and in-person check-ins, including collecting copays and guiding them through telehealth processes.
• Communicate with patients and staff via electronic messaging and video platforms.
• Manage scheduling tasks, patient letters, and appointment rescheduling through the EMR system.
• Respond to patient needs, including those in emotional distress, following established protocols.
• Maintain a professional and organized front desk environment.

Qualifications:

• Minimum of 1 year of experience in a healthcare front desk or administrative role.
• Strong technical skills and comfort with digital communication tools.
• Ability to work independently and adapt to changing daily needs.
• High level of empathy and professionalism in patient interactions.
• Flexible and proactive approach to problem-solving.

Perks:

• Opportunity to grow within a nationally expanding organization
• Supportive team environment with access to extensive training resources
• Addison Group benefits available during contract period
• Potential for long-term placement and career development
• Benefits: Medical, Dental, Vision, 401K

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.