Front Office Associate I - Dental - Carolina Family Dental Center

Come join our Family" and be part of providing healthcare In the Community…For the Community.

Carolina Family Health Centers Inc. provides accessible and affordable health care with excellence…where patients come first. Regardless of an individuals ability to pay or their insurance status, we believe that EVERYONE deserves access to quality health care. As a nonprofit federally qualified health center (FQHC), we strive to meet the needs of our community and break down barriers that prevent individuals from seeking health care.

Our service offering includes primary medical care, behavioral health, pharmacy, and dental services in an integrated model that provides a comprehensive approach to care for our patients.

Position Overview: Front Office Associate - Dental

At our Carolina Family Dental Center location in Elm City, NC, we interact with patients and visitors in a courteous and professional manner in person or by phone. They also serve the patient and the Center by providing scheduling, reception, registration, and exit services.

This Position Offers:

• A 40-hour workweek
• No weekends
• Full benefits package
• 12 paid holidays
• Bi-weekly pay

Essential Tasks:

• Check patients in and out for appointments, including walk-in patients, and consult with medical staff regarding chief complaints.
• Answer incoming calls, transfer calls appropriately, check messages, and return calls as needed.
• Schedule and reschedule patient appointments over the phone and in person.
• Open the office at the start of the business day and close at the end of the business day.
• Register new patients and scan all documents into the electronic health record.
• Collect various methods of payment and apply payments to patient balances.

Experience and Education:

• High school diploma or GED.
• Minimum two years of experience in a similar environment.
• Bilingual in Spanish is a plus.
• Basic computer skills.
• High level of professionalism and interpersonal communication skills.
• Familiarity with medical terminology is preferred but not required.

Schedule:

• Monday, Tuesday, Wednesday, Friday: 8 am - 5 pm
• Thursday: 8 am - 7 pm (8-hour shift)
• Day shift

Physical Requirements:

• Potential sitting or standing for long periods of time.
• Occasional bending, stooping, lifting, including of patients, reaching forward, and overhead.
• Proper lifting techniques required.
• May require walking primarily on a level surface for periods throughout the day.
• Frequent computer work required.
• Must be able to travel freely in the local area between clinics, hospitals, health departments, etc.

Benefits:

• 401k and match
• AD&D insurance
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Holidays
• Vision insurance

Job Type:

• Full-Time

License/Certification:

• None

Base Pay:

• The starting pay for this position is $13.25 hourly.
• Please note that actual salary will vary based on various factors such as qualifications, skills, competencies, and proficiency for the role.