Front Of The House Manager

SUMMARY: Primary responsibilities include all Front-of-House operations during events held at the Purser Center. Duties will include, but are not limited to: patron services, concessions, guiding volunteer ushers, maintaining the cleanliness, safety, and professional appearance of the House, and communicating with the Purser Center Technical Director to effectively and efficiently host a show. The Front of House Manager is responsible for ensuring that guests have a safe, relaxed, and pleasant experience at the Purser Center.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following and other duties as assigned.

• Maintain a professional attitude and image to assure the highest level of customer service to clients and guests of the Purser Center.
• Able to be diplomatic and take into consideration diverse populations who visit the Purser Center.
• Manage several responsibilities at once.
• Willing and able to work non-traditional hours including nights, weekend and 12 hour shifts.
• Ensure the safety and well-being of patrons and respond effectively during emergencies.
• Oversee ushers (volunteer or paid), Logan custodial, contracted security, caterers, and other vendors to ensure that Logan University rules and standards are being upheld.
• Diplomatically enforce Logan University rules with clients and guests, ensuring a pleasant experience for all guests.
• Coordinate with the Logan Security Guard to resolve any campus issues created by Purser Center guests.
• Coordinate performance pre-show, show, and post-show activities with Purser Center Technical Director.
• For each event worked, compile information necessary to complete the report for the Executive Director of Brand Experience.
• Ability to perform routine office tasks such as filing, organizing, mailing, and computer work with accuracy, efficiency, and attention to detail.