Front of the House Director

FOH Director is responsible for:

• Interview and selecting talent.
• Training and developing team and creating bench.
• Planning and executing weekly schedules.
• Planning and attending weekly meetings.
• The speed and accuracy of the Drive-Thru 
• Coaching the behaviors of all Shift Leaders and Team Members who work drive-thru.  Those behaviors include:
• Proper bagging to ensure high-quality food
• Maintaining a clean and organized workplace
• Leading and being an example of remarkable Hospitality.
• Implementation of innovations that will aid in improving Operational Excellence.
• Coaching, evaluating, and providing accountability for all members of the Drive-Thru team  
• Aligning daily practices of the Drive-Thru with the Vision of the organization and with the annual Thematic Goal of the organization
• Delivering weekly Drive-Thru performance reports to the leadership team

Behavioral Characteristics

What specific behaviors should a person in this position have in order to achieve both SUCCESS and the ORGANIZATIONAL IMPERATIVES? 

FOH Director should:

·       Work a minimum of forty five hours per week in the restaurant

·       Allocate at least five hours per week to planning 

·       Focus on systematically and effectively communicating all Drive-Thru related goals and success factors to Team Members

·       Combine critical thinking and practical leadership to create a culture of innovation

·       Effectively coach and give direction

·       Align hiring, training, and evaluation practices with the Vision of the organization and the Thematic Goal for the year

·       Enthusiastically and passionately lead the FOH team including Drive-Thru.

·       Visit other locations and bring back ideas on how to improve our operations.

• Organized is a must.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Our Chick-fil-A restaurant is owned and operated by independent, franchised Operators who invest in their Team Members' future and give back to the community.

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