Front of House Shift Leader - PM

Join Chick-fil-A as a Shift Supervisor and be instrumental in extending CARE to our community!

Brand Summary:

At Chick-fil-A, joining the team isn't just about finding a job – it's about seizing an opportunity. Working directly with an independent Operator, team members gain invaluable life experience beyond serving exceptional products in a welcoming environment. Chick-fil-A provides a rewarding opportunity for individuals of all backgrounds and ages. To discover more about the unique team member experience, we invite you to visit your local Chick-fil-A restaurant.

Job Description:

Are you a seasoned leader seeking a vibrant work atmosphere where you can lead a team and deliver unparalleled customer service? The Shift Supervisor is pivotal in overseeing daily operations, ensuring exceptional customer service, upholding high-quality standards, prioritizing food safety, and fostering a positive team environment. We seek a candidate with a proven track record in the food service industry, strong leadership abilities, and the capacity to excel in a fast-paced setting.

Key Responsibilities:

• Team Leadership: Motivate and guide team members to deliver outstanding customer service and achieve operational objectives.
• Shift Management: Supervise all facets of restaurant operations during PM shifts, encompassing closing protocols, staffing, and adherence to company policies.
• Customer Service: Guarantee prompt, welcoming, and personalized service to guests; address guest concerns or complaints promptly and professionally.
• Quality Control: Sustain rigorous standards of food quality, cleanliness, and safety throughout the restaurant, promptly addressing any issues.
• Food Safety Compliance: Ensure compliance with all relevant food safety and sanitation regulations, including proper food handling, storage, and preparation.
• Cash Handling: Oversee cash transactions, including POS system operations, cash reconciliation, and deposit preparation, ensuring accuracy and security.
• Problem-Solving: Address operational issues or emergencies swiftly and effectively, such as equipment malfunctions, staffing shortages, or customer incidents.
• Compliance: Ensure adherence to all pertinent health, safety, and sanitation regulations.

Qualifications:

• Availability to work nighttime shifts from 2:00 PM to 11:00 PM is required (minimum 4 days a week)
• Previous leadership experience in a restaurant or food service environment, with a minimum of 2 years in a leadership position.
• Demonstrated leadership and communication skills, with the ability to motivate and inspire team members.
• Superior customer service abilities, with a focus on creating exceptional guest experiences.
• Capacity to thrive in a fast-paced environment, multitask effectively, and prioritize tasks to meet deadlines.
• Knowledge of food safety and sanitation guidelines; preference for ServSafe certification.
• Proficiency with POS systems and basic computer skills.
• Flexibility to work evenings, weekends, and holidays as required.

Compensation:

• Shift Leaders begin at a starting rate of $18.00 per hour.
• Pay increases beyond this starting rate are based on demonstrated leadership performance, operational proficiency, and alignment with our core values.

At Chick-fil-A, the team member role is more than just a job, it's an opportunity. In addition to working directly for an independent Operator, team members gain life experience that goes far beyond just serving a great product in a friendly environment. Chick-fil-A is a great opportunity for people of all ages and backgrounds, and no experience is necessary. Please consider visiting your local Chick-fil-A restaurant if you'd like to learn more about the team member experience.

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