Front of House Retail Lead

Type:  Full-Time

Schedule:  Evening, weekend, and holiday availability required

Benefits:  Paid training · Employee discount · Healthcare Reimbursement

About the role

As Retail Lead, you'll set the tone on the floor — coaching the team beside you, running point on inventory accuracy and compliance, and stepping in as Lead on Duty when assigned. It's a hands-on leadership role at a dispensary that takes its team — and the people we serve — seriously.

You'll report to Retail Supervisor on shift, with oversight from the General Manager. If you've led a floor before and you're looking for a place where coaching, customer experience, and operational care all matter — this is the role.

Leading the Floor

• Set the tone as the example everyone follows: greeting customers, modeling the Joyleaf Way of Selling, and keeping energy high
• Run team huddles and communicate daily goals, assignments, and updates
• Coach teammates in the moment — product knowledge, customer engagement, service standards - to support the success and development of the team
• Train and engage the team on company initiatives, promotions, and loyalty program
• Resolve escalated customer concerns with calm and care
• Manage staff positioning across the floor, POS, reception, and fulfillment based on traffic
• Step in as Lead on Duty during assigned shifts, owning real-time decisions , store execution, and ensure services levels for customers in-store & online

Keeping Things Running

• Open and close the store — readiness, security, and compliance
• Track cash handling: scheduled cash drops, tip drops, and reconciliation
• Maintain accurate counts through daily, weekly, and monthly audits
• Ensure the sales floor is well merchandised and reflective of current inventory and initiatives
• Reinforce SOPs and state and local compliance across the team
• Support onboarding and ongoing training for new and current associates

What We're Looking For

You'll do well in this role if you:

• Lead by example — calm, decisive, and quick on your feet when things get busy
• Give and receive feedback well, without making it feel heavy
• Have a sharp eye for details — counts, compliance, accuracy
• Naturally help teammates grow

You'll also need:

• At least one year of leadership experience (shift lead, key holder, supervisor, or similar) in a retail or customer-facing environment
• Prior sales or customer service experience (required)
• A high school diploma or equivalent
• To be 21 or older (a New Jersey requirement for dispensary work)
• Availability for evening, weekend, and holiday

Cannabis experience? Nice to have, not required. We train you on everything you need to know about our products and the Joyleaf Way. 

You'll Thrive Here If…

Our four values — empowerment, empathy & compassion, joyful experiences and excellence — aren't posters on the wall. They're how we hire, how we coach, and how we treat each other and every guest who walks through the door. As a Lead, you're the one bringing them to life for your team as well as our guests, every shift.

How We Hire

In 2025, Joyleaf was named Best Dispensary in New Jersey at the NECANN Cup — judged through a third-party secret-shopper program scoring customer experience, staff knowledge, and community impact across 220+ licensed dispensaries. That recognition belongs to our team, and we take it as a charge to keep hiring people who are values-aligned, high-performing, and ready to deliver the experience our guests have come to expect.

If we decide to move forward with your application, here's what to expect:

• Hiring assessment. A short online assessment focused on customer service judgment, leadership scenarios, and operational thinking.
• Virtual screening with HR. A conversation about your experience, what you're looking for, and any questions you have for us.
• In-person interview with Joyleaf management. Meet the leaders you'd be working alongside and see the space.
• A hands-on activity. A short, hands-on activity where you can experience the role in real time and we can see you in action.

The Physical Part

You'll be on your feet for most of your shift, moving between the sales floor and the back of house. You'll regularly lift and carry boxes up to 10lbs, and occasionally up to 30 lbs. You'll spend time at a computer and at the register, and you'll be in active conversation with guests and teammates throughout the day.

Equal Opportunity

Joyleaf is an Equal Opportunity Employer. We're committed to building a team that reflects the community we serve, and a workplace where everyone belongs — regardless of disability, sex, race, gender identity, sexual orientation, religion, national origin, age, or veteran status. If you need a reasonable accommodation to apply, interview, or perform the role, please contact us directly.

Ready to lead with us?

Submit your application — we look forward to meeting you.