Restaurant General Manager Wingstop
Bronx County, NY7 days ago
- $65,000–$75,000 Per Year
| Location | Edison, New Jersey |
Topgolf |Front of House Manager
Job Description
ABOUT TOPGOLF
Topgolf is a sports entertainment company that has changed how millions of people experience golf and where you can build a serious career. Our venues are high-energy, high-volume environments where performance matters and results are visible. Every day, we bring together golf, food andbeverage, events, and entertainment into one experience that keeps guests coming back.
WHAT WE’RE SEEKING
Do you feel it when the guest experience is off before anyone says a word? Can you manage the energy of a room, hold your team tohigh standards, and still make every guest feel like the most important person there?
We'relooking for a Front of House Manager who understands that hospitality is a craft. Someone who develops their team through real coaching, not just correction, and who knows the difference between a shift that ran smoothly and a shift that was truly exceptional. Standardsdon'tmaintainthemselves.They'reheld by leaders who care.
If hospitality is more than a job title to you, this is where that shows.
THE ROLE
The Front of House Manager leads our guest-facing team in delivering best-in-class, rockstar-level service and hospitality. This roleis responsible forcoachingTeam members, driving guest satisfaction, and ensuring every area of the venue is staffed, running, and delivering an exceptional experience.
Beyond the guest experience, the Front of House Manager owns general operational responsibilities including opening and closing, managing shifts, hiring, scheduling, and supporting team development. The guest experience always comes first.
As a leader of a high-energy, guest-facing venue, this rolerequires a flexible schedule including evenings, weekends, and holidays, with availability to work extended hours during peak periods,special events, and high-volume seasons.
WHAT YOU WILL DO
Lead the Guest Experience
Set the daily standard for service and hospitality across the front of house
Stay visible on the floor and interact with guests to assess and elevate their experience
Always uphold operating procedures and guest safety and satisfaction standards
Ensure all guest areas are fully staffed and functioning efficiently
Coach and Develop the Team
Supervise front of house team members and coach them in the moment
Driveteam memberengagement and create a team culture rooted in care and accountability
Support hiring, scheduling, onboarding, and ongoing development
Delegate tasks clearly and follow up to ensure completion
Manage Operations
Execute opening and closing procedures and manage assigned shifts
Use business metrics and guest feedback to drive performance improvements
Maximize revenue and profit within your area of responsibility
Support ordering, inventory management, and facilities needs as assigned
Uphold Standards and Culture
Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring
Maintaincompliance with all health, safety, and operational standards
Champion a positive, high-energy work environment that reflects the Topgolf brand
CORE COMPETENCIES FOR SUCCESS
Customer Focus|Buildingstrong customer relationships and delivering customer-centric solutions.
Gathers guest satisfaction input on behalf of the team andtakes actionon findings
HoldsTeam members accountable for meeting and exceeding guest expectations
Addresses gaps in the team's ability to meet emerging guest needs
Aligns daily operations and team behaviors to create outstanding guest experiences
Builds Effective Teams|Buildingstrong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Communicates clear goals, roles, and expectations to allteam members
Coaches others on how to deliver best-in-class hospitality
Ensures the team has the right skills andleveragesindividual strengths
Rewards team efforts and createsa strong senseof team spirit
Drives Results|Consistentlyachieving results, even under tough circumstances.
Pushes the team to achieve results andmaintainsfocus during high-volume periods
Fosters a sense of urgency for reaching goals and meeting shift objectives
Leverages business metrics to drive performance and maximize profitability
Maintainsoperational standards even when circumstances are challenging
Communicates Effectively|Developingand delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
Adjusts communication style and content to suit guests,team members, and leadership
Encourages open, candid communication within the team
Listens actively to guests and team members and responds with clarity
Breaks down communication barriers to keep the operation running smoothly
QUALIFICATIONS
2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant Geneal Manager or General Manager
High school diploma or equivalent
Ability to obtain required licenses and certifications for your location
Must be 21 years of age or older as required by state or local law
PHYSICAL REQUIREMENTS
Let’sbereal;thisisn’tyour typical desk job!Here’swhatyou’llneed to do to thrive in this role:
Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
Ability to communicate clearly and effectively in a venue environment that may include moderate tohigh levelsof background noise
Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents
Sounds like afit?Wecan’twait to meet you!
BENEFITS
Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.
ADAThe above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.EEO StatementTopgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.