Front of House Manager

The Greenhouse is seeking an experienced and hospitality-focused Front of House Manager to lead our service team and ensure exceptional guest experiences. This position is responsible for overseeing all front-of-house operations, including dining room service, staff development, guest relations, reservations, and daily service execution.

The ideal candidate is a visible floor leader who thrives in a fast-paced environment, maintains high service standards, and is passionate about creating memorable dining experiences while fostering a positive and professional team culture.

Key ResponsibilitiesLeadership & Team Development

• Lead, coach, and motivate front-of-house team members, including servers, bartenders, hosts, and support staff.
  
• Conduct pre-shift meetings and communicate daily service priorities, menu updates, and operational goals.
  
• Assist with recruiting, interviewing, onboarding, and training new front-of-house employees.
  
• Provide ongoing coaching, performance feedback, and accountability to team members.
  
• Foster a positive, professional, and guest-focused work environment.
  
• Serve as Manager on Duty during assigned shifts and provide leadership during service.
  

Guest Experience

• Ensure all guests receive exceptional hospitality and service throughout their dining experience.
  
• Maintain and enforce The Greenhouse's service standards and hospitality expectations.
  
• Actively engage with guests, build relationships, and promote repeat business.
  
• Address guest concerns and service recovery situations promptly and professionally.
  
• Oversee reservation management, seating flow, waitlists, and special guest requests.
  
• Support private dining events, special promotions, and community engagement initiatives.
  

Front of House Operations

• Manage daily opening, service, and closing procedures for the dining room and bar.
  
• Monitor service flow and staffing levels to maximize efficiency and guest satisfaction.
  
• Ensure cleanliness, organization, and presentation standards are maintained throughout all guest-facing areas.
  
• Coordinate communication between front-of-house and back-of-house teams to ensure seamless service execution.
  
• Maintain company policies, procedures, and service standards.
  
• Assist with scheduling and labor management for front-of-house staff.
  

Financial & Administrative Responsibilities

• Utilize Toast POS for daily operations, reporting, and cash management.
  
• Ensure accurate cash handling, tip reporting, and end-of-day reconciliation procedures.
  
• Monitor sales performance and identify opportunities to increase revenue through hospitality-driven initiatives.
  
• Assist with beverage inventory counts, ordering, and cost control efforts.
  
• Support labor management goals while maintaining service excellence.
  
• Maintain accurate records and complete required administrative duties.
  

Food Safety & Compliance

• Ensure compliance with all health department regulations and food safety standards.
  
• Maintain a clean, safe, and organized work environment.
  
• Enforce sanitation and workplace safety procedures among all front-of-house staff.
  
• Ensure all team members follow responsible alcohol service guidelines and company policies.
  

Qualifications

• Minimum of two years of restaurant management or supervisory experience in a full-service restaurant.
  
• Strong knowledge of front-of-house operations, hospitality standards, and guest service excellence.
  
• Proven ability to lead, train, and develop service teams.
  
• Experience with Toast POS or similar restaurant management systems.
  
• Strong communication, leadership, and conflict-resolution skills.
  
• Excellent organizational and time-management abilities.
  
• Ability to multitask and remain calm under pressure in a high-volume environment.
  
• Availability to work evenings, weekends, and holidays as business needs require.
  
• Food Safety Certification and responsible alcohol service certification preferred or ability to obtain upon hire.
  

Preferred Qualifications

• Experience in upscale casual or chef-driven dining environments.
  
• Strong knowledge of wine, cocktails, and beverage service.
  
• Experience managing reservations and guest relations platforms.
  
• Experience coordinating private events and special dining experiences.
  
• Demonstrated success in improving guest satisfaction scores and team performance.
  

What We Offer

• Competitive compensation
  
• Performance-based bonus opportunities
  
• Supportive leadership and team culture
  
• Employee dining benefits
  
• Ongoing training and professional development
  
• Opportunity for advancement within The Greenhouse and future hospitality ventures
  

At The Greenhouse, we believe exceptional hospitality begins with exceptional leadership. We are seeking a Front of House Manager who is passionate about service, team development, and creating memorable guest experiences every day.