Front of House Director

Position Summary

The Front of House Director is responsible for leading the team that creates a remarkable guest experience each and every day. Through exceptional hospitality, operational excellence, and intentional leadership development, this role ensures every guest feels cared for and every team member has the opportunity to grow.

Working alongside the Owner/Operator and Executive Director, this leader oversees all front-of-house operations with a special emphasis on the drive-thru, hospitality, cleanliness, and developing future leaders. You'll help build a culture where guests feel genuinely cared for, team members enjoy coming to work, and operational excellence becomes the standard.

This is a unique opportunity to help launch the brand-new Chick-fil-A coming to Stillwater, Minnesota, opening this October. As a foundational member of our leadership team, you'll help shape our culture, develop future leaders, and create an experience that keeps guests coming back for years to come.

Areas of Responsibility

Guest Experience

• Champion genuine hospitality throughout the restaurant.
• Ensure guests receive fast, accurate, and personal service.
• Lead continuous improvements in the drive-thru experience.
• Maintain a clean, organized, and welcoming dining room.

Leadership Development

• Recruit, coach, and develop Front of House leaders.
• Provide regular feedback, accountability, and encouragement.
• Build a culture of ownership, teamwork, and continuous improvement.
• Help identify and prepare future leaders.

Operational Excellence

• Ensure consistent execution of Chick-fil-A standards.
• Improve speed of service, order accuracy, and guest satisfaction.
• Maintain strong staffing plans and daily operational readiness.
• Partner with Back of House leadership to create a seamless guest experience.

Qualifications

• Passion for serving people
• Proven leadership experience
• Strong coach and developer of others
• High standards with a heart for people
• Organized and dependable
• Calm under pressure
• Positive, humble, and growth-minded
• Leads by example and inspires others to do the same

Success Looks Like

• Guests consistently receive remarkable hospitality.
• The drive-thru is fast, accurate, and enjoyable.
• Team members feel known, cared for, and challenged to grow.
• Front of House leaders are developed and ready for greater responsibility.
• Operational excellence becomes the norm, not the exception.

If you're excited about helping launch a new restaurant, developing people, and serving our community with excellence, we'd love to hear from you.

Chick-fil-A is seeking caring, guest-focused individuals to join our team. Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment.

Salary

Benefits

Job Type

Schedule