Analysis Skills, Contact Management, Customer Support/Service, Interpersonal Skills, Leadership, Metrics, Operations, Restaurant, Stewardship, Team Lead/Manager, Team Player, Training/Teaching
Front of House Assistant Manager
Job Summary:
As a Front of House Assistant Manager you are responsible for overseeing and managing all aspects of the Dine-In, Carry Out, Drive-Thru, and Third Party experiences in our restaurant. Your primary focus is to align with the goals of the Front of House Director(s) and create a remarkable experience for our guests, centered around friendly team members, a clean environment, with fast and accurate service.
Position Type:
Responsibilities
Operations:
- Oversee daily operations of the Front of House Department and lead the shifts with excellence during your shift.
- Ensure team policies and procedures are being maintained by all team members during your shift.
- Implement and maintain high standards of customer service to ensure a quick and positive dining experience.
- Ensure the team members are serving guests with excellence and using the Winning Hearts Everyday strategy.
- Hold the team accountable for completion of their daily checklists.
- Oversee your designated area(s) of responsibility which will may change at determination of the FOH Director(s) (i.e. Team apps, Checklists Cleanliness, Roadmaps, etc)
Leadership Oversight:
- Foster a positive and collaborative work environment, promoting teamwork, and a 'serve others mindset'
- Ensure you are holding the team accountable for success in your area of responsibility (i.e. maintaining cleaning standards, success metrics, daily checklist completion rate, etc)
- Attend monthly manager meetings to ensure alignment with FOH goals and action plans
- Meet with FOH DayPart Manager(s) biweekly to give/receive feedback
Financial Stewardship:
- Analyze productivity daily and ensure calls are made (set breaks/send people home) to meet productivity goals set by the director team
- Collaborate with the AM and PM Managers to ensure goals are met monthly and productivity goals are met daily
- Ensure proper procedures are in place for maintaining our condiment gap and dessert gap goals
Training and Development:
- Ensure team members are progressing through the roadmaps consistently
- Hold the trainer team accountable for following proper procedures and training consistently, provide feedback to People department to verify trainer performance
Qualifications and Requirements:
- Smile
- Create and Maintain Eye Contact
- Speak Enthusiastically
- Reliable transportation
- Ability to work in a fast-paced environment
- Strong people skills with a desire to serve Team Members
- Strong commitment to superior customer service
- Ability to manage Team Member behavioral and performance issues
- Ability to work in a team environment with shared ownership and responsibility
- Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.
Most Chick-fil-A Restaurants are operated by independent franchised business owners
who make all their own employment decisions and are responsible for their own
content and policies.
Working at a Chick-fil-A restaurant is more than a job \u2013 it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.