Front of House Assistant Manager

Front of House Assistant Manager

Job Summary:

As a Front of House Assistant Manager you are responsible for overseeing and managing all aspects of the Dine-In, Carry Out, Drive-Thru, and Third Party experiences in our restaurant. Your primary focus is to align with the goals of the Front of House Director(s) and create a remarkable experience for our guests, centered around friendly team members, a clean environment, with fast and accurate service.

Position Type:

• Full-time and Part-time

Responsibilities

Operations:

• Oversee daily operations of the Front of House Department and lead the shifts with excellence during your shift.
• Ensure team policies and procedures are being maintained by all team members during your shift.
• Implement and maintain high standards of customer service to ensure a quick and positive dining experience.
• Ensure the team members are serving guests with excellence and using the Winning Hearts Everyday strategy.
• Hold the team accountable for completion of their daily checklists.
• Oversee your designated area(s) of responsibility which will may change at determination of the FOH Director(s) (i.e. Team apps, Checklists Cleanliness, Roadmaps, etc)

Leadership Oversight:

• Foster a positive and collaborative work environment, promoting teamwork, and a ‘serve others mindset’ 
• Ensure you are holding the team accountable for success in your area of responsibility (i.e. maintaining cleaning standards, success metrics, daily checklist completion rate, etc)
• Attend monthly manager meetings to ensure alignment with FOH goals and action plans
• Meet with FOH DayPart Manager(s) biweekly to give/receive feedback

Financial Stewardship:

• Analyze productivity daily and ensure calls are made (set breaks/send people home) to meet productivity goals set by the director team
• Collaborate with the AM and PM Managers to ensure goals are met monthly and productivity goals are met daily
• Ensure proper procedures are in place for maintaining our condiment gap and dessert gap goals

Training and Development:

• Ensure team members are progressing through the roadmaps consistently
• Hold the trainer team accountable for following proper procedures and training consistently, provide feedback to People department to verify trainer performance

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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