Front Line Supervisor

Riverchase Dermatology, an AQUA Dermatology portfolio practice, is Florida's largest and most comprehensive full-service skin care provider in the Southeast, offering medical, surgical, and cosmetic dermatology, plastic surgery, vein care and radiation oncology. Founded in 1998, AQUA Dermatology is the Southeast's premier dermatology practice with over 100 locations throughout Alabama, Florida and Georgia. Our established practices and experienced physicians offer patients the most quality outcomes and an exceptional patient experience. From common rashes to skin cancer treatments, plastic surgery procedures to an array of vein treatments, no case is beyond our experience and expertise.

What are we looking for in a Front Desk Lead?

The Front Line Supervisor oversees, performs, and ensures the smooth daily operations of assigned clinic location(s) to include supervision of front office team members; may be required to supplement front office operations as needed.

Front Line Supervisor Primary Duties:

• Support the team daily, which serves as the patient's first contact, as Front Office Lead and Supervisor.
• Participate as a working supervisor, completing tasks as needed to assure that all charges and payments are entered correctly and timely.
• Responsible for knowledge of all contracted insurance plans.
• Understand and consistently comply with Medicare regulations.
• Monitors flow of front office staff, including allocation to various duties ensuring that all tasks are completed in a timely and efficient manner and providing coverage as necessary.
• Ensures that the PSR team is providing excellent customer service to all patients and representatives associated with the office.
• Assist Office Manager with medical records.
• Oversees and performs the accurate entry and verification of patient demographic and insurance information.
• Oversees the collection of monies deemed patient responsibility, including co-pays, deductibles and cosmetic services.
• Assist with the end of day batch balance and deposits.

Front Desk Lead Skills and Qualities:

• Excellent Customer Service Skills and experience.
• Above average verbal and written communication skills.
• Medical Terminology knowledge.
• Knowledge of HIPAA standards and requirements.
• Knowledge of OSHA and Safety standards.
• Ability to multi-task in a high volume office environment.
• Ability to lead a team to success, while being a great role model.

Education and Experience:

• High School Diploma required; Two-year college degree preferred
• 2 or more years of experience in medical office environment, previous experience in cosmetic or hospitality may be considered.

Our Benefits Package Includes:

• Competitive pay
• 401(k)
• Health insurance
• Dental, Vision, and Life insurance
• Generous paid time off
• Ancillary benefits
• Employee discounts on services and products