Front House Manager

Description

• Creating a warm, welcoming, and organized front-of-house experience, serving as the first point of contact for children, families, and visitors each day
• Ensuring every interaction—whether in person, by phone, or email—is thoughtful, responsive, and aligned with N Family’s high standards of care and service
• Leading the day-to-day front-of-house operations, including managing enrollment tracking, scheduling, family communications, invoicing support, and general administrative processes
• Maintaining a calm, well-presented, and inviting school environment, ensuring shared spaces consistently reflect a high-quality experience
• Supporting new families through onboarding and settling-in, helping them feel confident, informed, and connected from their first interaction
• Monitoring occupancy, waitlists, and family plan changes, proactively identifying trends and escalating where needed
• Partnering with the wider team to support admissions, school communications, and events that strengthen the school community
• Leading and supporting the School Operations team, setting priorities, delegating tasks, and fostering a collaborative, values-led culture
• Supporting onboarding, training, and development of team members to ensure consistent performance and engagement
• Ensuring all health, safety, and compliance requirements are met, including completing required checks and maintaining accurate documentation
• Promoting a proactive approach to safety and accountability, and stepping in to support classroom coverage when needed to maintain ratios and continuity of care
• Using digital systems confidently to manage communication, organization, and day-to-day operations
• Working flexibly to support school needs, including occasional events, and taking on additional responsibilities as the school grows

• Experience in a customer-facing, school operations, hospitality, or service-led role, with a strong focus on delivering a high-quality experience
• The ability to manage multiple priorities with ease, staying organized, calm, and solutions-focused in a fast-paced environment
• Confidence working with operational systems such as scheduling, enrollment tracking, procurement, or similar administrative tools
• Comfort using digital platforms and communication tools to support day-to-day operations and team coordination
• A strong understanding of, or ability to meet, all applicable state licensing requirements for working in a licensed early childhood setting
• Postsecondary education or equivalent professional experience, with coursework or exposure to early childhood education considered a plus
• The ability to successfully complete all required background checks, clearances, and health screening requirements in line with state regulations
• A warm, welcoming, and service-oriented approach, with a genuine passion for creating a positive family experience
• Strong organizational skills and attention to detail, with consistent follow-through and accountability
• A calm, thoughtful, and solutions-oriented mindset, especially in busy or unexpected situations
• Clear, professional communication skills, with the ability to build trust with families and collaborate effectively with team members
• A dependable, team-oriented approach, with a strong alignment to N Family’s values and culture

• Competitive salary
• Annual bonus potential
• Generous paid time off, including a personal ‘Me’ Day
• 40% childcare discount at N Family Schools
• Access to learning and development through our N Academy
  
  

• 5-year loyalty reward: a round-the-world trip + 2 bonus weeks off
• 10-year loyalty reward: an out-of-this-world experience + 2 extra weeks off
• Referral bonuses, exclusive discounts, and regular team socials
  
  

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