Analysis Skills, Billing, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, High School Diploma, Industry-Specific Software, Interpersonal Skills, Lift/Move 50 Pounds, Maintain Compliance, Manual Dexterity, Policy Development, Presentation/Verbal Skills, Procedure Development, Resolve Customer Issues, Restaurant, Sales, Sales Management, Time Management, User Interface/Experience (UI/UX), Wheel/Front-End Loader, Writing Skills
Front End Supervisor
Company: Jetro Restaurant Depot
Location: 5112 Virginia Beach Blvd, Virginia Beach, VA 23462
Job Type: Full-time
Sector: Management
Compensation: $15 - $15.5 per hour
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Position Title: Front End Supervisor
Department: Sales
Supervisor: Branch Manager
FLSA Non-exempt
Position Summary:
Supervises Cashiers, Front-End Loaders, Checkers, and U-Boat Retrieval.
Essential Functions:
Supervises trains and evaluates cashiers, front-end loaders, checkers, and U-boat retrieval.
Ensures friendly, efficient, and professional customer service.
Ensures compliance with established sales and security policies and procedures.
Investigates and resolves customer complaints in a timely and professional manner.
Assists customers with product location and detailed information when needed.
Plan and prepare work schedules to include lunch and vacation.
Performs cashier check-outs and operates register when needed.
Performs Supervisor functions of voids and returns price adjustments, IOUs, F-6 vs. invoicing, and cancels transactions.
Assists checkers in comparing customer receipts to items on cart to avoid losses.
Efficiently uses industry-specific software to resolve customer inquiries, price checks inventory, queries, and price discrepancies.
Other Responsibilities:
Performs other work-related duties as required and assigned.
Education, Experience, and Skills Required:
- Bachelors Degree or
- High School Diploma of GED with at least 4 years of experience in customer service or related field
- Any appropriate combination of education and experience
- Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures
- Ability to effectively present information and respond to questions from managers, clients, and the general public
- Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, mass, and volume
- Effective oral and written communication skills
- High level of interpersonal skills to handle sensitive situations
- Commitment to company values and strong customer orientation
- Computer Literacy
Physical Requirements:
- Lift: Carried maximum or average load
- Lift: Carried strength of 50 lbs
- Carry: Frequently lift, carry > 12x hour, 50 lbs
- Carry: Constant lift, carry > 30x hour, 20 lbs
- Physical Aptitudes rated based on level of skill involved
- Agility: dynamic balance 80-119
- Finger dexterity: 80-100
- Manual dexterity: 80-100
- Posture Tolerance rated based on frequency or time involved
- Stand, walk: constantly
- Reach above shoulder level: occasionally
- Twist, turn head: occasionally
- Bend, stoop: occasionally
- Climb, step, ladder: occasionally
- Kneel, squat: occasionally
Work Environment:
For the most part, the ambient will be room temperature due to proximity of work-station to the exit doors. Room temperature may change according to the season and the level of activity at the store.