Front End Supervisor
Company: Jetro Restaurant Depot Location: 3333 Fredericksburg Rd, San Antonio, TX 78201 Job Type: Full-time Sector: Management
Compensation: $13.50 - $14.18 per hour
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Position Title: Front End Supervisor Department: Sales, Supervisor, Branch Manager FLSA Non-exempt
Position Summary:
Supervises Cashiers, Front-End Loaders, Checkers, and U-Boat Retrieval.
Essential Functions:
• Supervises, trains, and evaluates cashiers, front-end loaders, checkers, and U-boat retrieval. • Ensures friendly, efficient, and professional customer service. • Ensures compliance with established sales and security policies and procedures. • Investigates and resolves customer complaints in a timely and professional manner. • Assists customers with product location and detailed information when needed. • Plan and prepare work schedules to include lunch and vacation. • Performs cashier check-outs and operates register when needed. • Performs Supervisor functions of voids and returns price adjustments, IOUs, F-6 vs. invoicing, and cancels transactions. • Assists checkers in comparing customer receipts to items on cart to avoid losses. • Efficiently uses industry-specific software to resolve customer inquiries, price checks inventory, queries, and price discrepancies.
Other Responsibilities:
• Performs other work-related duties as required and assigned.
Education, Experience, and Skills Required:
• Bachelors Degree or • High School Diploma of GED with at least 4 years of experience in customer service or related field or • Any appropriate combination of education and experience. • Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures. • Ability to effectively present information and respond to questions from managers, clients, and the general public. • Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, mass, and volume. • Effective oral and written communication skills. • High level of interpersonal skills to handle sensitive situations. • Commitment to company values and strong customer orientation. • Computer Literacy
Physical Requirements:
• Lift: Carried for maximum or average load • Lift: Carried strength 50 or less - 50 lbs • Frequent lift, carry > 12x hour - 50 lbs • Constant lift, carry > 30x hour - 20 lbs • Physical Aptitudes rated based on level of skill involved • Agility: dynamic balance 80-119 • Finger dexterity: 80-100 • Manual dexterity: 80 - 100 • Posture Tolerance rated based on frequency or time involved • Stand, walk - constantly • Reach above shoulder level - occasionally • Twist, turn head - occasionally • Bend over, stoop - occasionally • Climb steps, ladder - occasionally • Kneel, squat - occasionally
Work Environment:
• For the most part, the ambient will be room temperature due to proximity of work-station to the exit doors. • Room temperature may change according to the season and the level of activity at the store.