Analysis Skills, Billing, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, High School Diploma, Industry-Specific Software, Interpersonal Skills, Lift/Move 50 Pounds, Maintain Compliance, Manual Dexterity, Policy Development, Presentation/Verbal Skills, Procedure Development, Resolve Customer Issues, Restaurant, Sales, Sales Management, Time Management, User Interface/Experience (UI/UX), Wheel/Front-End Loader, Writing Skills
Front End Supervisor
Company: Jetro Restaurant Depot
Location: 10330 West Silver Spring Drive, Milwaukee, WI 53225
Job Type: Full-time
Sector: Management
Compensation: Based on Experience
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Position Title: Front End Supervisor
Department: Sales
Supervisor: Branch Manager
FLSA: Non-exempt
Position Summary:
Supervises Cashiers, Front-End Loaders, Checkers, and U-Boat Retrieval.
Essential Functions:
- Supervises, trains, and evaluates cashiers, front-end loaders, checkers, and U-boat retrieval.
- Ensures friendly, efficient, and professional customer service.
- Ensures compliance with established sales and security policies and procedures.
- Investigates and resolves customer complaints in a timely and professional manner.
- Assists customers with product location and detailed information when needed.
- Plan and prepare work schedules to include lunch and vacation.
- Performs cashier check-outs and operates register when needed.
- Performs Supervisor functions of voids and returns, price adjustments, IOUs, F-6 vs. invoicing, and cancels transactions.
- Assists checkers in comparing customer receipts to items on cart to avoid losses.
- Efficiently uses industry-specific software to resolve customer inquiries, price checks, inventory queries, and price discrepancies.
Other Responsibilities:
Performs other work-related duties as required and assigned.
Education, Experience, and Skills Required:
- Bachelors Degree OR
- High School Diploma of GED with at least 4 years experience in customer service or related field OR
- Any appropriate combination of education and experience.
- Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures.
- Ability to effectively present information and respond to questions from managers, clients, and general public.
- Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, mass, and volume.
- Effective oral and written communication skills.
- High level of interpersonal skills to handle sensitive situations.
- Commitment to company values and strong customer orientation.
- Computer Literacy
Physical Requirements:
- Lift: 50 lbs
- Carry strength: 50 or less - 50 lbs
- Frequent lift/carry > 12x/hour - 50 lbs
- Constant lift/carry > 30x/hr - 20 lbs
- Physical Aptitudes rated based on level of skill involved:
- Agility/dynamic balance: 80-119
- Finger dexterity: 80-100
- Manual dexterity: 80 - 100
- Posture Tolerance rated based on frequency or time involved:
- Stand/walk: constantly
- Reach above shoulder level: occasionally
- Twist/turn head: occasionally
- Bend over/stoop: occasionally
- Climb steps/ladder: occasionally
- Kneel/squat: occasionally
Work Environment:
For the most part, the ambient will be room temperature due to proximity of work-station to the exit doors. Room temperature may change according to the season and the level of activity at the store.