Front End Supervisor
Company Jetro Restaurant Depot
Location 1550 E Street Fresno CA 93706
Job Type Full-time
Sector Management
Compensation 18.65 - 19.58 an hour
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Position Title Front End Supervisor
Department Sales
Supervisor Branch Manager
FLSA Non-exempt
Position Summary Supervises Cashiers Front-End Loaders Checkers and U-Boat Retrieval.
Essential Functions Supervises trains and evaluates cashiers front-end loaders checkers and U-boat retrieval. Ensures friendly efficient and professional customer service. Ensures compliance with established sales and security policies and procedures. Investigates and resolves customer complaints in a timely and professional manner. Assists customers with product location and detailed information when needed. Plan and prepare work schedules to include lunch and vacation. Performs cashier check-outs" and operates register when needed. Performs Supervisor functions of voids and returns price adjustments IOUs F-6 vs. invoicing and cancels transactions. Assists checkers in comparing customer receipts to items on cart to avoid losses. Efficiently uses industry specific software to resolve customer inquiries price checks inventory queries and price discrepancies
Other Responsibilities Performs other work-related duties as required and assigned.
Education Experience and Skills Required Bachelors Degree OR High School Diploma of GED with at least 4 years experience in customer service or related field OR Any appropriate combination of education and experience. Ability to read analyze and interpret general business periodicals professional journals and technical procedures. Ability to effectively present information and respond to questions from managers clients and general public Ability to calculate figures and amounts such as discounts interest proportions percentages area mass and volume. Effective oral and written communication skills. High level of interpersonal skills to handle sensitive situations. Commitment to company values and strong customer orientation. Computer Literacy
Physical Requirements LiftCarry Abilitiesmeasured for maximum or average load Lift - 50 lbs Carry strength 50 or less - 50 lbs Frequent liftcarry > 12xhour - 50 lbs Constant liftcarry > 30xhr - 20 lbs
Physical Aptitudes rated based on level of skill involved Agilitydynamic balance 80-119 Finger dexterity - 80-100 Manual dexterity - 80 - 100
Posture Tolerance rated based on frequency or time involved Standwalk - constantly Reach above shoulder level - occasionally Twistturn head - occasionally Bend overstoop - occasionally Climb stepsladder - occasionally Kneelsquat - occasionally
Work Environment For the most part the ambient will be room temperature due to proximity of work-station to the exit doors room temperature may change according to the season and the level of activity at the store.