Job Summary
The Front-End Manager is responsible for overseeing all front-end operations, including cash handling, customer service, and team performance. This role ensures accurate transaction processing, adherence to company standards, and efficient execution of front-end procedures to support overall store operations and customer satisfaction.
Key Responsibilities
- Oversee daily front-end operations to ensure accurate and efficient transaction processing
- Ensure proper cash handling procedures are followed, including register reconciliation and control processes
- Monitor front-end activity to identify and resolve discrepancies, errors, or operational issues
- Supervise and manage front-end staff to ensure adherence to company policies and performance expectations
- Ensure high levels of customer service are maintained at all times
- Review trends related to shrink, cash variances, and operational inconsistencies to address areas of concern
- Coordinate front-end processes including scheduling, workflow execution, and coverage
- Support implementation and enforcement of front-end procedures and internal controls
- Maintain a clean, organized, and compliant front-end environment
Qualifications
- Previous experience in front-end, retail, or customer service operations
- Strong understanding of cash handling procedures and transaction accuracy
- Experience leading or managing a team in a fast-paced environment
- Strong problem-solving and organizational skills
- Ability to manage multiple priorities effectively
- Basic proficiency in Microsoft Excel or similar tools
Preferred Qualifications
- Experience managing front-end or cash room operations
- Familiarity with audit standards and operational controls
- Background in high-volume retail or wholesale environments
Work Environment / Expectations
Primarily retail or front-end operational environment. Requires standing, walking, and interacting with customers and staff. May require schedule flexibility based on business needs.
Benefits & Perks
- Medical, Dental, and Vision Insurance Coverage
- 401(k) Retirement Plan with Employer Match
- Paid Time Off (PTO) in accordance with company policy
- Six (6) Paid Company Holidays
- Tuition Reimbursement Program (subject to eligibility and plan guidelines)
- Additional Voluntary Supplemental Benefits (may include life insurance, disability coverage, employee assistance programs, and other optional benefits)
- Competitive and Comprehensive Benefits Package Designed to Support You and Your Family
- All benefits are subject to eligibility requirements and plan terms