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Front End Developer

Mindlance

Southlake, TX

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JOB DETAILS
SKILLS
3rd Level Support, Agile Programming Methodologies, Analysis Skills, AngularJS, C Programming Language, C++ Programming Language, CSS (Cascading Style Sheet), Call Centers, Cloud Computing, Computer Networks, Computer Science, Consulting, Customer Support/Service, Customer Training, Database Programming, Diversity, Documentation, Establish Priorities, Finance, HTML (HyperText Markup Language), Identify Issues, Internet Portal, Internet/IP Telephony, Java, JavaScript, Knowledge Transfer, Leading Edge Technology, Load Balancing, Local Area Network (LAN), Microsoft Visual Basic.NET, Multitasking, Network Administration/Management, Network Configuration Management, Network Design, Network Routers, Problem Solving Skills, Professional Services, Programming Languages, Programming Tools, Project/Program Management, Python Programming/Scripting Language, Reporting Dashboards, SQL (Structured Query Language), Software Administration, Software Development, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Writing, Technical/Engineering Design, Telecommunications, Time Management, Training/Teaching, User Interface/Experience (UI/UX), VXML (Voice Markup Language), VoIP (Voice over IP), Voice Applications, Web Programming, Wide Area Network (WAN), Writing Skills, XML (EXtensible Markup Language)
LOCATION
Southlake, TX
POSTED
4 days ago
- Location: Southlake- On-site 4 days per week
- Duration: 6 months

This Software Developer position will be part of the Client Contact Center Technology organization, supporting Platform Rep and Client solutions. At Client, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together.

As a Software Developer, you will be responsible for creating, maintaining & enhancing custom application solutions for the contact center department team members and our business partners. and providing discovery sessions, solution architecture, technical documentation and knowledge transfer to the other Client support and engineering team members. The candidate will utilize database and web development skills along with a strong background and understanding of programming languages such as Angular, Javascript or equivalent development tools.

In this role the primary responsibilities include (but are not limited to):
Designing technical solutions based on business requirements, conducting discovery sessions, integrating multiple dissimilar environments, and implementing leading edge technologies.
Utilizes programming languages (Angular, Javascript) to create and maintain custom voice applications and web portals/intranets and dashboards.
Investigating complex technical issues and working with partnering personnel to resolve complex issues.
Work within the Agile framework to provide estimates and deliver new product functionality in a timely and efficient manner.
Provide third tier support for our internal support organizations to troubleshoot and resolve complex implementation issues.
Ability to prioritize work effectively and meet tight deadlines when required.
Ability to consult with business partners to provide technical direction for business requests.
Ability to work with professional services resources to understand and implement new technologies, framework, and architectures.
Ability to manage multiple projects of varying size and technical complexity.
Ability to focus on the details without losing sight of the bigger picture.
Provide clear and accurate documentation as well as provide training to other Client team members as needed.

Required qualifications:
Bachelor's degree in Engineering, Computer Science, or related field
Understanding of NICE inContact Technology (including but not limited to CXOne, WFM, Nexidia, or any other CCaaS platform)
The knowledge in Telecommunications, VoIP, computer networks design, overall knowledge of how to configure basic network infrastructure components: TCP/IP routers, proxies, load balancers and troubleshooting.
Minimum 3-5 years technical, hands on experience with focus on various digital technologies & solutions
Experience with Java/JavaScript, HTML, Python, Angular framework, C, C++, SDK & XML (SCXML/VXML), a plus
Understand requirements specific to deploying IP telephony across both Cloud, LAN and WAN architectures
Ability to do knowledge transfers to other team members
Ability to write clear and concise engineering and architecture implementation documents
Ability to analyzes and evaluates code issues and makes decisions within general parameters under broad supervision
Ability to deliver training material to support staff

Preferred qualifications:
Proficiency in Angular and understanding of/experience in Sql, VB.NET, & HTML/CSS.

“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”

About the Company

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Mindlance