Communication Skills, Customer Support/Service, Detail Oriented, Lift/Move 50 Pounds, Organizational Skills, Pallet Jack, Retail, Staff Training, Stock Rotation, User Interface/Experience (UI/UX)
POSITION SUMMARY: To help Wheatsville be the Friendliest Store in Town through excellent, friendly and upbeat customer service. Ensure a quick, accurate, and pleasant shopper co-op experience. Educate non-owners about the benefits of joining Wheatsville Co-op, maintain a strong knowledge of store policies and product mix and complete all shift duties.
Front End Duties
- Operate a cash register accurately and efficiently
- Deliver exceptional customer service
- Maintain drawer variance within acceptable standards
- Bag groceries and offer carryout assistance proactively
- Maintain cleanliness of the register station, parking lot, and carts
- Accurately count cash drawer at beginning and end of shift
- Memorize PLUs for deli, bulk, and produce items
- Educate shoppers about Co-op membership benefits
- Attend staff meetings, trainings, and participate in quarterly inventory
- TABC certification required
Grocery Duties
- Assist with stocking shelves, rotating stock, and facing product
- Break down grocery pallets and stock product efficiently
- Ensure grocery aisles are clean, well-organized, and fully stocked
- Respond to customer questions about grocery items
- Monitor product freshness and report spoilage or damaged goods
- Assist with periodic grocery inventory counts
- Use downtime at Front End to support grocery team as directed
ESSENTIAL SKILLS AND EXPERIENCE:
- Be present and prepared to work at the start of scheduled shifts
- Ability to project a friendly, helpful personality to the public
- Good communication and receptive to feedback
- Accurate cash handling skills and attention to detail
- Knowledge of, or ability to quickly learn, universal produce PLUs
- TABC certification required
DESIRED SKILLS AND EXPERIENCE:
- Prior natural foods, retail, or cashier experience
- Prior customer service experience
PHYSICAL DEMANDS:
Required frequently: standing for long periods of time, walking, kneeling, squatting, bending, reaching, lifting up to 50 lbs. and occasional environmental exposure to extreme temperatures (coolers & freezers)
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibility's that are required of the employee for this job*