FRONT DESK SUPERVISOR

The culture at LBI National is built on our shared core VIVÂMEE Values – JOY, HUMILITY, & MINISTRY. JOY means that we are a true team that enjoys serving others and winning together. We have a healthy sense of pride in a job well done. HUMILITY means that we recognize the infinite dignity of each other (both team members & guests) and that we seek to be helpful to everyone no matter what is asked.  Additionally, we are not afraid to ask for help or admit when we make a mistake. MINISTRY means that we know that our spirit of hospitality can be a true gift for our guests.  We realize the purpose of our daily tasks and duties must be to deliver kindness and love, and that this power of intentionality has the capacity to revive the souls of our guests and our team.  We hire, fire, reward, and praise our team members based on these characteristics, so it is essential that you share these core values in order to be a part of our wonderful team.

Come join a fun team with an amazing culture while working in a beautiful environment! LBI is a recognized New Jersey State Historical site and the second oldest operating winery in the United States. VIVÂMEE Hospitality, plans to offer a complete revitalization to this beautiful property, pursuant to the original vision of Louis Renault. 

Perks for being a Renault team member:

• Free Golf
• Benefits for Full-time team members
• Discounted merchandise and dining
• Exciting work culture
• More perks coming soon…

Summary of the Role and Responsibilities: Front Desk Supervisor supervises front desk team members to ensure efficient and smooth operations for producing excellent feedback and guest satisfaction. Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. The Front Desk supervisor is a pivotal role that will be responsible for ensuring the team adhere to operational and service standards and addressing customer concerns and ensuring quality service to all hotels and visiting guests while ensuring all VIV MEE standards of excellence are met. 

Responsibilities:

• Promote and portray the VIV MEE Values.
• Know, understand, and adhere to company established policies and procedures.
• To manage the phone operations of the Resort. Paying close attention to training and the expedition of all calls to the proper departments, quickly, efficiently and professionally. Ensures Outstanding customer care at all times
• Maintains a friendly, professional, cheerful and courteous demeanor at all times
• Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently
• resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion
• Train and manage hotel staff in customer service. 
• To manage reservations by telephone and by e-mail/website reservations system.
• Manage front desk services to include tending to the needs of all hotel guests, i.e. coordinating reservations, transportation, special room needs.  
• Work closely with the hotel housekeeping manager to ensure guest rooms are clean as well as public areas inside the hotel and surrounding adjacent areas.
• Generate/receive work orders for any repairs that must be done in guest rooms and surrounding adjacent areas.
• Collection of room revenues both private and corporate as appropriate. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue
• Hire and recommend termination of all hotel staff (termination requires the approval of the Asst General Manager of Operations.
• Expedite the setup of guest complimentary continental breakfast every day in accordance with approved company policy.
• Communicate with the restaurant front and back-of-the-house all room reservations, cancellations and changes in the number of guests for a booked reservation that are received at the hotel front desk (this will help ensure the hotel restaurant is open to serve our guests).
• Manage hotel security.
• Recommend, prepare, and/or authorize purchase orders for hotel commodities such as bed linens, towels, toiletries, cleaning consumables, etc.
• Completing employee performance reviews in accordance with company policies and procedures.

Requirements

• Bachelors in Hospitality or Hotel Management preferred
• At least two years Hotel Front Desk experience preferred
• Experience with room block management

Disclaimer

“This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).”

LBI National at Vivamee is an Equal Opportunity Employer.  In Compliance with the American with Disabilities Act, Renault may provide reasonable accommodation to qualified individuals and encourage both prospective and current employees to discuss potential accommodation with the employer.