NeighborHealth Center is a faith-based Federally Qualified Health Center and is a private, non-profit 501(c)3 agency founded to meet the healthcare needs of the underserved in the Raleigh area.
The Front Desk Supervisor roles include:
- Managing and supervising the Front Desk operations and staff.
- Ensuring that the front desk is gathering and documenting the necessary personal and financial information.
- Assessing staffing needs, training new staff, and performing staff evaluations.
- Achieving organizational goals for the front desk
Principal Duties and Responsibilities*
- Oversee front desk functions and staff
- Ensure appropriate staffing.
- Train and onboard new staff and perform routine evaluations.
- Communicate new policies, protocols, or changes being made within the clinic to the front-end staff.
Patient schedule and Patient intake
- Coordinate schedule for providers and patients.
- Identify trends in the schedule, along with suggested solutions, to increase productivity and efficiency.
- Monitor and Evaluate patient intake to ensure complete registration and data collection.
- Establish healthy customer service at the front desk.
Oversee and implement front desk goals
- Collaborate with financial team to ensure all financial and insurance information is obtained and properly documented within EMR.
- Collaborate with Director of Clinical Operations to increase compliance with front desk protocols and reporting needs.
Required Skills or Abilities*
- Ability to lead a team.
- Ability to take initiative and proactively assess processes and patient interactions at the front desk.
- Must have strong working knowledge of medical insurance.
- Conscientious of departmental and organizational policies and procedures, and able to embrace and personify the mission of the NHC.
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