Position Title: Front Desk Scheduling Coordinator
Employment Type:Â Part-Time | Non-Exempt
Hours:Â 31-32 Hours per WeekÂ
Reports To: Dr. Volovic
Volovic Orthodontics is seeking a professional, organized, and personable Front Desk Scheduling Coordinator to serve as the first point of contact for our patients and families. This role is responsible for managing the practice schedule, coordinating patient flow, and ensuring a welcoming and efficient front office experience. The ideal candidate is friendly, detail-oriented, and able to multitask in a fast-paced orthodontic practice.
Greet patients and families and provide a welcoming office experience
Answer incoming phone calls and respond to patient inquiries
Schedule and manage patient appointments according to office templates and production goals
Coordinate daily patient flow and communicate schedule updates with the clinical team
Handle new patient calls and enter information into the practice management system
Send welcome emails and appointment confirmations via phone, text, or email
Collect and post patient payments and assist with daily financial reporting
Maintain accurate patient records and update information in charts
Maintain front office and reception area organization and cleanliness
Assist with office marketing initiatives and patient engagement activities
Support the clinical team when needed to maintain smooth office operations
Excellent communication and interpersonal skills
Strong organizational and multitasking abilities
Ability to work collaboratively in a team environment
Professional demeanor and positive attitude
Attention to detail with strong written and verbal communication skills
Previous dental or orthodontic office experience preferred, but willingness to learn is welcomed
This position requires the ability to work in a fast-paced clinical environment, including extended periods of sitting or standing, strong attention to detail, and good manual dexterity, vision, and hearing.
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