Administrative Skills, Calendar Management, Communication Skills, Computer Software, Computer Systems, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, Fax Machines, Hospitality and Tourism, Interpersonal Skills, Mail Processing, Medical Office Administration, Multitasking, Office Equipment, Operations, Ophthalmology, Optometry, Organizational Skills, Procedure Implementation, Team Player, Telephone Skills
We are seeking a professional, organized, and customer-focused individual to join our team and create a welcoming first impression for every patient and caller. In this role, you will serve as a central point of contact, helping ensure smooth daily operations, clear communication, and a positive experience for patients, and team members.
What You Will Do
- Greet and assist patients and visitors in a friendly, professional, and efficient manner.
- Answer and route incoming phone calls, emails, and other inquiries promptly.
- Provide accurate information and support to patients, and internal staff.
- Manage check-ins, check-outs, appointments, sign-ins, and related front desk activities.
- Maintain an organized and presentable reception area.
- Handle scheduling, calendar updates, and basic administrative tasks as needed.
- Receive, sort, and distribute mail, faxes, deliveries, and packages.
- Support coordination with team members to help daily operations run smoothly.
- Assist with data entry, recordkeeping, and document preparation when needed.
- Follow company procedures to ensure confidentiality, accuracy, and professionalism.
What We’re Looking For
- Strong interpersonal and communication skills.
- Professional, courteous, and service-oriented approach.
- Excellent organizational skills and attention to detail.
- Ability to multitask and remain composed in a fast-paced environment.
- Proficiency with common office software and basic computer systems.
- Ability to learn new systems and processes quickly.
- Dependable, punctual, and able to work independently or as part of a team.
- Previous customer service or administrative experience is preferred.
Preferred Qualifications
- Ophthalmology or Optometry experience
- Experience in a medical receptionist, administrative support, or guest services role.
- Familiarity with phone systems, scheduling tools, and office equipment.
- Basic knowledge of data entry, filing, and record management.
What We Offer
- Comprehensive Health Coverage
- Paid Time Off
- 401K
R
Retina Center of Pensacola, P.A