Administrative Skills, Behavioral Health, Co-Payments, Communication Skills, Computer Systems, Customer Support/Service, Data Entry, Detail Oriented, Documentation, Financial Reporting, HIPAA (Health Insurance Portability and Accountability Act), Healthcare, High School Diploma, Mail Processing, Maintain Compliance, Medical Office, Medical Records, Multitasking, Organizational Skills, Patient Assessment, Patient Care, Psychiatry and Mental Health, Record Keeping, Team Player, Telephone Skills
Job Summary
We are seeking a professional, compassionate, and detail-oriented Front Desk Receptionist to join our Wellness Center team. This role serves as the first point of contact for patients and visitors, playing a key role in delivering a welcoming and efficient experience.
The ideal candidate thrives in a fast-paced healthcare environment and is comfortable working with individuals receiving mental health services, where confidentiality, empathy, and professionalism are essential.
Key Responsibilities
- Greet and check in patients and visitors in a friendly and professional manner
- Schedule, confirm, and manage patient appointments
- Answer and route incoming calls; take accurate messages as needed
- Verify patient demographics, insurance, and eligibility
- Collect co-pays and post payments accurately
- Maintain patient records, logs, and documentation
- Manage front desk workflow and ensure efficient patient flow
- Balance daily receipts and assist with basic financial reporting
- Provide administrative support (filing, correspondence, mail distribution)
- Collaborate with clinical and administrative teams to support patient care
Confidentiality & Work Environment
- Maintain strict adherence to HIPAA and patient privacy standards
- Handle sensitive information with discretion and professionalism
- Demonstrate empathy and respect when working with individuals experiencing mental health challenges
- Help create a safe, welcoming, and non-judgmental environment for all patients
Qualifications
Education & Experience:
- High school diploma or GED required
- At least 6 months of receptionist, administrative, or healthcare front desk experience preferred
- Strong customer service and communication skills
- Excellent attention to detail and organizational ability
- Proficient in data entry and basic computer systems
- Ability to multitask and work efficiently in a fast-paced setting
- Professional, dependable, and team-oriented
Preferred Qualifications
- Experience in a medical office, behavioral health, or wellness setting
- Familiarity with insurance verification and practice management systems
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ALABAMA REGIONAL MEDICAL SERVICES