Front Desk Receptionist| Patient Experience Coordinator

Work Schedule: 

This is a fulltime position requiring 40 hours/week. The role is onsite working Monday-Friday 9AM-5PM. We believe in maintaining a healthy work-life balance while ensuring business needs are met. 

Responsibilities: 

• Deliver an exceptional, concierge-level patient experience, providing personalized support and seamless coordination throughout every stage of the patient journey—from arrival through post-operative care.
• Prepare patients, clinical spaces, medical records, photographs, measurements, and necessary supplies to ensure every consultation, procedure, and follow-up visit is conducted with the highest level of organization and attention to detail.
• Anticipate and support the needs of surgeons, providers, and clinical teams while facilitating efficient patient flow, coordinating follow-up care, and ensuring a seamless experience across all touchpoints.
• Uphold the highest standards of clinical excellence by maintaining immaculate, fully stocked, and organized patient care environments while adhering to all applicable privacy, safety, infection control, and practice standards.
• Collaborate seamlessly with clinical, surgical, scheduling, administrative, and medical spa teams to deliver an elevated, cohesive patient experience while supporting practice initiatives and operational needs across all locations.

Qualifications: 

• Minimum of 2 years of experience in a customer facing role.

• Experience managing phone systems and scheduling.

• Excellent communication, organizational, and multitasking abilities. 

• Proficiency in computer systems and typing skills. 
• Knowledge of medical terminology, cosmetic procedures, and skincare products is a plus. 

Compensation: 

The salary for this position ranges from $25-$28/hr, depending on experience, with additional performance-based incentives and benefits. 

Benefits: 

• Competitive Compensation Package – Offering a salary that recognizes your skills and experience. 

• Health & Dental Benefits – Comprehensive coverage to prioritize your well-being. 

• 401(k) Matching – Plan for the future with our generous 401(k) matching program. 

• Aesthetic Industry Perks – Enjoy free and discounted services and products.

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.