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Front Desk Receptionist

Laura E Asner Csw Pc

Bayshore, NY

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JOB DETAILS
SKILLS
Calendar Management, Co-Payments, Communication Skills, Detail Oriented, English Language, HIPAA (Health Insurance Portability and Accountability Act), High School Diploma, Medical Record System, Multilingual, Organizational Skills, Presentation/Verbal Skills, Psychiatry and Mental Health, Record Keeping, Regulations, Regulatory Compliance, Spanish Language, Telephone Skills, Writing Skills
LOCATION
Bayshore, NY
POSTED
2 days ago
Benefits:
  • 401(k) matching
  • Bonus based on performance
  • Company parties


About Us


Advanced Counseling Associates is a growing therapy practice dedicated to helping individuals, couples, and families achieve their highest potential. We provide a warm, professional, and confidential environment for our clients and staff. As we expand, we are seeking a compassionate and organized Front Desk Receptionist to be the welcoming face of our practice.



Position Overview


This is a full-time position ideal for someone who is empathetic, detail-oriented, and comfortable working in a mental health setting. Hours are Monday through Friday, approximately [Start Time] to [End Time]. The right candidate will bring professionalism, discretion, and a genuine care for people to this role.



Key Responsibilities


•  Greet and check in clients in a warm, professional, and confidential manner


•  Answer and direct incoming phone calls; schedule and confirm appointments


•  Verify insurance eligibility and collect co-pays or fees at time of service


•  Maintain accurate client records in compliance with HIPAA regulations


•  Coordinate scheduling with therapists and clinical staff


•  Manage office supplies, mail, and general office organization


•  Respond to client inquiries via phone and email with professionalism


•  Handle sensitive situations calmly, compassionately, and with discretion



Qualifications


•  High school diploma or equivalent required; Associate’s degree preferred


•  1–2 years of front desk, administrative, or medical/mental health office experience preferred


•  Familiarity with HIPAA regulations and mental health privacy standards a plus


•  Experience with scheduling or EHR software (e.g., SimplePractice, TherapyNotes) a plus


•  Strong verbal and written communication skills


•  Ability to remain calm and professional in sensitive or emotionally charged situations


•  Bilingual English/Spanish a plus but not required



What We Offer


•  Competitive pay commensurate with experience


•  Health benefits package


•  Paid time off and holidays


•  Supportive, mission-driven team environment


•  Opportunity to grow with an expanding practice




About the Company

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Laura E Asner Csw Pc